“⭐☆☆☆☆
I was excited to receive my Emerald City diamond painting kit, but the quality was extremely disappointing. The symbols on the canvas are blurry and run together, making them difficult to distinguish from a normal working distance. A diamond painting should be enjoyable—not a constant struggle to identify symbols.
Customer service was polite, but the only solution offered was a digital legend, which is a workaround, not a fix for a blurry printed canvas. Despite advertising a customer satisfaction guarantee, I was never offered a resolution that actually left me satisfied.
For a premium-priced kit, I expected much better quality and customer service. Unfortunately, based on my experience, I cannot recommend this company.”
“After facing ongoing delays and spotty communication with other providers, partnering with this team was a game-changer. They brought a level of professionalism, organization, and transparency that immediately stood out. They took the time to truly grasp my needs and walked me through every stage with clarity. Their consistent updates, quick responses, and unwavering follow-through on commitments made a lasting impression. For anyone seeking a knowledgeable, dependable team that prioritizes execution, I wholeheartedly recommend them.”
“No stars from me until they actually send my products or reimburse me! They have said my kits were delivered by USPS and my USPS doesn't have anything in their system. I saw the USPS computer Delivery screen in person.”
“Very poor customer service. I do not recommend doing business with this company. Poor quality and service. They take days to get back to you or don’t get back to you at all. Made an order mistake and they never corrected it. Wast of my money. I will never order from them again.”
“Absolute worst customer service. Have been trying to get my money back from an order in November. No order or refund! Stay far, far away!! Zero communication!”
“The pieces that they have are beautiful, but their customer service is the worst! I received a kit and the corner was messed up on it. The double sided tape did not sit correctly and got messed up. I have been trying to get in touch with their customer service and they do not respond at all. I have tried multiple times and multiple platforms and every time they say they will get back to me within 48 hours, but they never do. Do not waste your money on something that you can get off Amazon, Temu, AliExpress, etc. for way less money. At least there you expect what you get. With this company I am spending good money, but there is not help all if something is not right.”
“When enough money has been amassed from different sources, your account will be closed and all of the money will be stored in a fake broker account, making it impossible to retrieve. Additionally, live customer service is not offered. In my situation, I turned to TREBLESLTD*COM for help, and I'm happy to say that I was able to get my initial investment back in full”
“I couldn't express the amount of suffering I went through in my interactions with them when they stole my money and insisted that I give more. I lost nearly everything until T O N E L I M I T E D.C O M. saved me, and my money was returned, and I experienced the happiness I had long since lost.”
“Two months later and still no Christmas gift for our Grandson! I ordered a custom print for our Grandson Nov 10th for his Christmas gift. We were out of the country for a month, I received an email saying the last item on the order was out for delivery so I assumed it meant it was on its way to their home. He received the pen and organizer and as of Jan 5th still doesn’t have the print. Only when I told support to cancel and refund did they say it’s on the way and can’t be stopped or refunded. It’s now Jan 5th- nearly 2 months later and no print or shipping update. Of course I bought him another gift to replace it- I went to Michael’s and got a nice kit on sale and made his big gift a gaming chair for his computer. I should have known when I saw a notice about shipping delays due to Covid which has been over for a few years! I would not have purchased if I knew it was a company from China.”
“This is one of the happiest times of my life; I'm so grateful to have rec0vered after a difficult experience with a previous trader. I highly rec0mmend SPECTRUM-CREST to anyone seeking a trader to help manage their account and generate profits. My family trusts SPECTRUM-CREST to handle all our trading and transaction needs. SPECTRUM-CREST's knowledge, experience, and attention to detail are why I rely on them for all my trading and mining accounts. I expect nothing less than top-notch service from SPECTRUM-CREST.”
“6 years ago I bought 3 customs of my pets and they were so beautiful. I have had them framed in our home since. We have added 2 new pets and 2 months ago I ordered their images. They made them larger than what I ordered which didn’t work because that’s not the size frame I have. I also informed them during communication that the colors were wayyyyy off. My black cat I received navy blue and 8 shades of bright blue for. My other cat who is tortishell (calico colors)…I received peach, purples, and pea greens for. I have never seen a cat this color.
They send me a replacement. This time the right size but again…colors are wrong. I immediately informed them and asked what do I need to do to get the corrected colors. They assured me that it would be fixed.
Well guess what. It arrived yesterday and again..wrong colors. They offered to replace but told me I needed to go bigger for better quality. It’s not the quality that is the issue…it’s the colors. No cat is green and purple! But when I told them I didn’t want a replacement I wanted a refund they are now refusing telling me that I am wrong and the colors are right despite me showing them evidence over and over that anyone with a human eye can see is wrong.
I placed my order on 9/27. It is now 11/28 and I still don’t have the correct items which now won’t be completed for Christmas.
Keep your money and stay far away from this company.”
“All my deposits were successful with this company, but I was denied access to my account on multiple occasions when I tried to withdraw my investment returns. I reached out to A(C(T(I(N(V(S(T(L(T(D).COM, and they assisted me in getting my money back.”
“Although I had a tough experience with them, I genuinely recommend A+C+T+I+N+V+S+T+L+T+D+C+O+M for their hardworking and honest staff. It wasn’t easy for me until I met an expert who facilitated the return of my full investment.”
“Never trust their "Unsatisfied for Any Reason" and "100% Money Back Guarantee"; they are frauds. The instant your first diamond is put, the guarantee is void. They DO NOT keep their promise. They make a shoddy double-sided tape product. Since the diamonds are not permanent on the canvas, they will always struggle to be pushed back down. When I complained about this issue and the missing diamonds in my kit, they wouldn't give me a refund. I have nothing to recommend. Thank you for your help. C-O-N-C-E-P-T-S-T-R-D.*COM, You can test them out right now.”
“Their "100% Money Back Guarantee" and "Unsatisfied for Any Reason" are lies; don't fall for them. The guarantee is nullified the moment your first diamond is placed. This assurance is NOT upheld by them. Their double-sided tape product is subpar. The diamonds will always fight to be pushed back down from the canvas since they do not stay there. They refused to give me a refund when I complained about this problem and the missing diamonds in my kit. I am unable to suggest. I appreciate your assistance, L_*_/O_*/_U/_*/_D_/*_O_/*_U/_*_/I_*/_N. C_*_/O_*/_M. RIGHT NOW, YOU CAN TRY THEM”
“Never received my order. Customer service doesn't exist. Automative text back to you that doesn't tell you anything. They do not answer their phone. Managed to leave my name and number, but guess what no return call. They were fast enough to take my money. DO NOT ORDER FROM THIS COMPANY!!!!!!!!!”
“How i wish i could give them no Rate, this is an ACT of Scamming people of their Hard earned Money, i was duped and used by them, but later Got help with Evidentltd.com my lost was refund”
“I ordered in December and it is April and still have not received my order. Every time I email I get the run around. Do not order from them. Their customer service is horrible.”
“DO NOT order from Paint with Diamonds. I ordered a custom canvas. It arrived with not nearly enough diamonds. I can't complete any section let alone the entire canvas. I reached out several times to them, they have taken no action. Find another company.”
“Its been more than a month I gave order and they sent only 7 kits out of 14 kits and when I email them they don't respond back.. they have taken the full amount also whom to approach don't know”
