I have ordered five custom prints since ordering my first, for a total of six prints in all. I followed the instructions about the the size of the custom print determining the clarity of the print. So all of my orders have been rather large. I have ordered for myself and gifts for others. I have not encountered any missing diamonds as of yet. (Still awaiting three of the six prints.) The seller as been most helpful in responding to my request. I am truly pleased with my inter actions with this website and this company. I have highly recommend this site to my family members and friends who are interested in custom diamond painting.