I bought a pair of winter boots, and 4 days after there was a 20% rebate available online . Because of the return policy , several times the help center told me the return my boots and reorder them. What ? All those expedition fees for you and me just for a rebate. Your return policy is not flexible .. When I've tried to do it on the WEB , your system is not even working I will never buy products from you in the future Thanks Marc