I've been to the Fitzrovia branch of Pall Mall Barbers twice now and the first time was a fantasitc expericance. While both times I walked away with brilliantly cut hair the second time I came in I felt like i wasnt listened to. I came in asking for a 30min haircut costing £30 plus tip and now I'm wishing that I hadn't! Don't get me wrong the service is fantastic and the cut is sharp, but I came in with a specific look in mind and I shows the barber images of what I wanted and when she talked me through what she was planning on doing it sounded like what i was going for. It was't what I wanted but I didn't feel like I could critise the cut so I payed and walked away (much to my regret now). I think the main issue was that at no point during the cut was I asked if it was looking like what I wanted. I feel like my hairs been cut in a style that the barber wanted to do and not how I wanted it to be. I'm very disatisfied with this but unfortunaly for me I'll just have to book another appointment to sort this out... (so I guess thats a win for PMB as they get some more of my cash!) This definitely has put me off but I wont be as forgiving in the future!