I'e never really known what to ask for whenever I go get my beard done. Usually I sit in a chair and a colleague stares blankly at me while I utter some words then they attempt to carve my face till it does look a bit neater. But Pall Mall Barbers are not like this. Christian is an extremely nice guy to begin with and he actually talked me through what might work and will look good for MY face, as opposed to some generic tag line. He kept asking my thoughts of how my beard was shaping up throughout and was kind enough to offer me some cologne and beard oil to finish up. And my beard does look bloody great - he also informed me what graded he had done so next time, I wouldn't sound so lost. Thanks!