This is an ongoing saga. After significant effort, many weeks and emails, etc., they refunded me most of the bucks for an old gun advertised as 'completely functional', but with a barrel so bent as to be outright dangerous to shoot. Having dealt with 5 different employees, I don't know if they are overwhelmed (as one employee claimed), dumb or sketchy. BUT, they get it wrong every time! After significant complaint they agreed I could return the useless gun, but they still owe me bucks after specifically offering to refund my FFL fees too. I have requested the rest of the money, and will continue to diss them on reviews and shooters' clubs blogs I belong too, till they pay up. Be VERY CAREFUL contracting with Palmetto State Armory!!!!!!!!!!! Worst customer 'service' I have experienced in many years in business.