“I only ordered from them just recently for a friend of mine has ordered on two different occasions a case of Shotgun shells an received it in a total of 4 days from time he ordered to the time he received it.
I thought they they had change the way they operated so I go online an place a $150.27 order .
I'm teaching my Step son how to shoot an didn't want to use the buck shot I have due to the cost.
I went ahead a ordered 60!more buckshot
50 #7 an 50 #3 an also 25 rounds of slugs.
All the ammo was shown in stock.
I really didn't pay any attention to the 5 to 10 bus days before they ship.
I had planned on taking my son this weekend to the camp to give him more time to learn the in an outs of being a responsible an have knowledge of the gun.
I call yesterday to see when they would be shipped.The customer support said ,
He didn't have any idea for they ship out from many places .To expect a confirmation once they do.
Now this is going on 6;so far business days.
They don't count Saturday,but yet the very day I placed the order,My card was charged.
I should have went with my gut feeling an how several friends have had issues with them.
I have to tell my son today that we won't be able to go an practice tomorrow.
My son only was able to shoot 25 rounds last weekend.
Im using this as a incentive for his school work an attitude of being a responsible young adult.
If an when I do receive my order.Ill never buy from this company again.
I hope anyone that reads this ,won't also”
“I ordered two GSG FIREFLIES in 2020, it took longer than they initially said it would so I asked for a refund. They emailed saying there was a delay of my order because of the pandemic. I said ok no problem, I'll wait.
Once the firearms were delivered to the FFL of my choice CLYDE'S SPORTING GOODS, my family was greiving the loss of our 19 year old daughter due to COVID-19 complications, so we didn't get around to actually going to recover the guns. Well in February of this year we requested a refund apologizing for letting this slip our minds. Well Palmetto's CUSTOMER SERVICE sent the shipping labels to the FFL and once they sent the guns back to palmetto I was told in an email that my refund would be processed, and they've received and restocked their GSG FIREFLIES into Palmetto's inventory. Well that was in March.
That was also the last time Palmetto ever responded to my emails. They NEVER SENT ME MY REFUND, THEY'VE OBVIOUSLY DECIDED TO JUST KEEP MY MONEY AND THEIR GUNS. I know I'll not recover my money. But I just wanted to share my experience with who I consider criminals for stealing my money. My family was greiving we didn't need these people to add insult to injury. Don't think it can't happen to you. Online there's reviews that say palmetto is famous for terrible customer service and for keeping your money from online orders. Good luck to you shoppers.”
“I was tired of going to elite firearms and Murrells Inlet and having them tell me I couldn’t shoot my rifle because they were having classes for pistol and they weren’t even using the rifle range. I called Palmetto State Armory and spoke with Dan in the range department. I asked him how many rifle ranges they had. He said six told me they were available right away. Stopped to get a bite to eat got there and they were all being used lol my fault For stopping lol. I asked what were the rules and they explained them to me also asked how to become a member. $250 for a year unlimited, shooting from opening till closing awesome! Join right there and then. Since that day I shoot at least three times a week and they are so informative willing to help, explain any questions you might have about your weapon and shooting. I’d like to give a big shout out to an employee they have in the shooting range department. His name is (TOM-(2GUNS). He has gone out of his way totally helping me with my
PSA 103S AK47. Also how to properly hold a pistol for accuracy. I since booked an hour to have 1 on 1 instructions with him. I am not a new shooter but since I have a prosthetic left below knee amputation and hip replacements along with total spine reconstruction he said no problem, we will adapt stance and work with your situation.
Before I go I only mentioned my situation because of how professional Tom was in handling situation. PS – i’m certainly not looking for any of that boys! You would never know I had those problems in 1 million years if you seen me. I recommend Palmetto State Armory for all your needs and definitely for a high class shooting range with class individuals running the show. Thanks again to everyone there and especially Tommy two guns.”
“The company advertises shipping firearms in 7 to 10 days. My order as of today is 20 days out. All they will tell you is I will be notified when shipped and orders are heavy slowing them down. I never had this kind of problem with PSA before. I understand backlog but double the time is wrong. Hire more people!”
“Customer service is pretty much non existent. You call and get automated assistant, live chat hours to automated assistant. Order has been on processing status for going on 4 weeks now which is insane. Email support you get an automated response. I will be canceling my order and never ever buying from them again. I will also tell everyone i know never to buy from them. This is completely unacceptable.”
“Absolute trash order a 9mm pistol never got it went past the 7-10 day wait time and finally called didn’t basically told me nothing now I gotta wait another week to get a full refund do yourself a favor buy local or some other site instead this absolute joke a site”
“3 weeks later and items still not processed; despite their 7-10 day window. Customer service is no help and essentially says there’s nothing they can do and no information they can provide”
“This place should be charged for theft. Garbage company. Ordered some items and they shipped half of it. When I called them about the other half, they told me there was nothing they could do without pictures and said there is nothing I can do about it. When I reported them, they blocked my account and said I could never order from them again. So, you steal from your customers and then block their account when they try to recoup their money? Told them I was a Disabled vet and the Customer Service rep laughed and said, “So, do you want a cookie!” This is how Vets are treated at this company!!”
“I’m new to PSA and tested their service on a BB gun. I canceled the order within an hour. They still refused to cancel the order finally a notice was sent to UPS to return to sender. 20 days later I still have not received my refund of $168.98. I would not buy another thing from this company. Customer service sucks!!!”
“Received a broken product. To repair I have to wait 7 days just for them to approve it. Sub par product and even worse warranty. Will never buy psa again.”
“I ordered a 300 blk upper and recieved a 5.56 upper. Contacted customer support and was told to send pics via email. I did just that and never recieved another word weeks later. I have emailed again for a response and nothing. How can a suppodsedly "reputable" firearms manufacturer send the wrong CALIBER and not do anything about it. They should be embarrassed, if they even have a sense of shame.”
“Customer service at this place does not exist. All they do is forward you articles, they must be allergic to helping people understand kits. People should not purchase weapons from a company that dislikes customers so much they refuse to answer simple questions.”
“I have bought stuff from them before everything went well so I decided to drive the 75 miles to see if I could buy 2 riflles . Drove to the NC location found out they didn’t have them in stock so I was told I could order them online and have them sent there. Did it in the parking lot. Drove home thinking this wasn’t bad well I get prefer number checked it a couple times over the week see it says delivered so off for the second 75 mile one way trip and were told the website saying they were there really say nothing about that location. Dustin told me that they would send a email when they arrive. Called on Thursday and a guy there says he has seen them they are there so 3rd 75 mile trip get there and explain the deal no sorry anything like that. Still no email Dustin has the personality of a stump!!!”
“Palmetto State has had both quality issues and poor customer service since its beginning. I have spent lots of money with them over the years and have tried to give them the benefit of the doubt to no avail.
on 3/15 I ordered and paid for an optic. Email on 3/16 says delivery on 3/17. 3/17 comes I receive another email indicates package is late. "Track my package" indicates item has not even left PSA.
Fast forward to 3/21 optic still at PSA. So I call at 9am & automated attendant tells me to call during normal business hours (I cannot make this stuff up). So another call at 0930 and finally talk with someone who tap dances around until I ask him point blank has the optic even shipped. No it hasn't and no idea when it will. I ask for a refund. Could not get one, says they operate by email. Then I get an email from them authorizing me to RETURN THE ITEM FOR A REFUND. So I replied confirming the item has not left their premises.
If I don't have a refund from them by close of business I will be forced to take further action.”
“I ordered 6 boxes of ammo on 12/22/23. On 12/29/23, I received 5 boxes. I emailed PSA about the issue and was told I would be contacted in 3 business days. Cut to 7 business days and still have not heard from them. I go to the range and shoot the ammo, 1 box short, of course. I finally talk to a person on 1/8/24 and she(Customer Service rep) tells me that I need to take pictures of the box the ammo was shipped in and also the ammo itself and email it to her. I responded to her that I waited the 3 Business days like her email said, but no one contacted me. I followed their rules, but they did not. On the 5th day, I went to the range, so I can not provide pics because I have used the ammo. She tells me that there is nothing they can do without pictures. However, I did send pics of the shipping label that I had received with the package, but that was not good enough. I contacted the BBB and started a complaint and also called my bank and told them. They returned my $28 right then. This process took over a month. I go to place another order today(3/19/24) and saw that my account has been blocked. I called PSA customer service again and inquired about my account. She says that since I reported them and had a charge back from the bank, then it violates their Policy Guidelines and my account is blocked FOREVER!!!!! Are you kidding me? You steal my money and then block my account because I reported it!! Shame on you PSA!! PSA does not have any integrity at all!!!!”
“I had an issue with a Compact Dagger, I sent an email, received a call within the hour, explained the problem. The Gal took all the information and about 45 minutes later I received a email with an RMA for the return.
The service people were great and kept me informed of the repair and I had the Firearm back to me in 10 Days, Repaired, from the time they received it.
I can't say enough about the Staff, and Efficiency and correspondence that they provided. Just Excellent!”
“second time my package is have showed up soaking wet first time was guns owed them up didn't complain second time was five Red Dot Scopes and of several hundred rounds of ammunition PSA has not been any help if they want you to deal with UPS by yourself which is terrible they will not answer the phone and all you speak to the computer that will not understand you went to the facility can't find anybody it's turned into a nightmare psa's customer service is no good for nothing it states clearly if you have a claim on ammunition it will be refunded immediately not the case here it's more like you deal with it buddy”
“Customer service is horrible. I'm the only person at the counter, 5 employees behind the counter and nobody has even acknowledged me. Very frustrating”
“Ordered a shotgun on 02/15 and canceled on 02/19 before it shipped. Called on 03/05 was told rep would check with accounting and call me back, no call back. Called on 03/07 told cancel was processed on 02/23 and would send me a credit memo. Asked to speak to a supervisor and told they would call me back and if I disputed I would no be able to shop with them ever again,Guess what no call back. Received an email on 03/08 am showing a Credit had been issued minus shipping on 03/07 but Amex sees nothing....Called on 03/08 at 9:00am told all managers were in meeting, but someone would call me back. Called back at 2:00pm now told rep could not connect me with a manger, but would have one call me back. I am done. Disputed with AMEX. Don't care if I can shop with them again because if this is how they treat their customer I dont want to be one and neither should you.”
