“I just purchased a handgun from Palmetto which was represented as brand new. It arrived well used, lots of scratches, greasy, rust. THESE GUYS ARE FRAUDS. DO NOT BUY ANYTHING FROM THEM”
“Ordered two boxes of allegedly in stock .380 ammo and was told it would ship in 3 to 5 business days. Two weeks later I "chatted" with an associate who told me it had shipped. It had not. I called on the phone 20 days after the order was placed and was told the order was still processing with a 3rd party vendor. I cancelled the order. This was my first and last experience.”
“My wife Tried to buy a sale item. The staff was friendly and courteous. I showed a picture of item with the price. The cashier overcharged me. I was told that it wasn't the same item, but it clearly was. The manager threw me out of the store. Tried calling another store, but no one picks up the phone.”
“The first portion of my order arrived quickly, though the package was covered in oil. The second portion has not shipped a week after I placed the order although the items were in stock. Getting in touch with a person is difficult and their AI chat merely gives the answers from the FAQ document, whether they address the question or not.”
“Bought two parts kits that were improperly packed. No bolt catches extra mag releases. Extra mag releases were packaged in a non see-through package. How do you take pictures of something that doesn't exist. Dragging their feet about replacing what I ordered. Horrible customer service.”
“Be careful who you order from I placed an order and they delivered it to a different state and Jessica said it’s not their problem take it up with the shipping company and here I sit without the product and without the money I paid for it. Horrible customer service.”
“I will never be shopping here again. I somehow ordered two of the same triggers and because I am a couple weeks past thirty days I cannot return one of them or get a credit. Very disappointed.”
“I ordered a pistol brace for my G Force Blade, similar to a CZ Scorpion. I was recommended to purchase a specific pistol brace, which did not fit, I was informed inspite of it being their recommendation that I would be responsible for return shipping and would not be refunded the original shipping charge, I am out $30 dollars for a brace that should not have been recommended. I will never do business with this company again.”
“Terrible experience. I have spent thousands with them over the years but during g the holidays they sent me a blemmed up gun at full price with an obviously blemmed receiver and barrel. On top of that the sight was overmolded and the stock has way too much slop and rattle. They denied covering any of it under warranty. I will no longer be sending my money their way or recommending them to anyone.”
“I ordered 4 H&R 20 round AR-15 magazines. The magazines seem to be every bit as good as a Colt magazine with top quality construction. I'll try them out soon. Also, Palmetto has great shipping as my order arrived in a timely manner with very carefully packed and secured. Buy with confidence from them as I have also had very positive past experiences from these folks. Thank you Palmetto State armory”
“I bought a conversion kit for the psa dagger, but I can get no one from Psa to respond, they have a robot.
That you can text, but it has no idea what you're talking about. I'm missing parts in the kit. . I can get no help.”
“Nice rifle but had problems with an ammo order. FedEx put the package in my mailbox, post office subsequently picked up package. FedEx, PSA, and post office all refuse to help. I will never buy anything from them again.”
“Worst customer service I've ever encountered! Ammo delivered was ruined, boxes soaking wet!
All I asked for was honor the original sale price, so I could pre-order!
Didn't ask for refund or discount!
Was to No via phone and same in email response!
Avoid this company!!!”
“I've been a customer since 2018 and have spent THOUSANDS there. February of 2024 i bought a 5.7 and the matching ammo to go with it. They sent the gun to my FFL and the ammo to the wrong address. I contacted them about it and they got Fed-Ex to contact me, I never did get the $125.00 of ammo due to their mistake. After a month with no resolution I filed a claim with my VISA company and got the money refunded. A few days ago I tied to order something and it would not go through, after 30 minutes on phone with customer service they said I was blocked from purchasing anything because of the claim that was their mistake!! WTF!!”
“To the manager this is not one pf the issues above, I have had a bad day, bad experience at your store, with one of your employees. The last gun store/range I used in NC, had no bag requiremt, just open chamber with plug.
when i walked with rifle in hand a young man came and professionly told me the policy twice or 3 times. I was humble and said I did not know the rules. I was going to buy a Glock 19 40mm and some accessoeies, when we got to the cabinet another man came up and began to rebuke again I told the guy helping me had covered that, he we o for at least 15 more seconds, I triedto shut him off by crossing my hand in front of my throat, that was the nicest way to tell I have had enough he then took the items and refused to sell to. I pointed out that he was being an AH, he knew and so did 3 or 4 others. I will forget/forgive the whole thing, if he will call me apologize, beg my forgiveness, and admit he was being a a Kevin type AH. 91957+99446”
“I tried to order ammo from I sale add I seen on Facebook. Went all the way to to finish filling out name,address, bla bla bla , email and credit card number. Just for it to tell me my credit card was declined. Bullcrap. I just got back from using it to fill up with diesel 10 minutes before ordering. It ask for another card. At this point I figured it was a scam. They better hope I don’t get charges on my card after wasting my time with this make believe big sale as they call it. The contact us button didn’t work on their page so I tried to email them and it won’t send. It says it’s not a valid email. ??? Good luck with these people. I’ll pay double elsewhere before I attempt saving a dollar with palmetto again”
“A total disgrace of an outfit.
Placed an order on 12/21/2024 and still yet shipped the item (as of 01/07/2025). Yet, my credit card was charged immediately and have yet to ship the item 2 and a half weeks later!!!! I have made numerous calls to “customer service” only to receive condescending puppet responses, and a “i will email them immediately and get right back to you”. Well, you guessed it, NO response. I just ordered another firearm from Grab A Gun, and guess what????? IT SHIPPED WITHIN 24 hours.
If you like getting ‘spun around by clowns in a circus” you have the right ticket here for that.!!
They ask for photos to be placed in their ‘reviews’, guess what!?!? YOU NEVER SHIPPED MY ITEM TO BE ABLE TO TAKE PHOTOS OF IT!!!
Time to call my states AGs office and maybe contact the Federal level as well. Good luch to you if you choose to buy here.”
