“Ronnie was very helpful in giving me a status on credit to my card for an item that was never shipped to me. Unfortunately, PSA sold me a pistol that they didn't have and couldn't get. Ronnie told me it would be a few days before the credit was confirmed.”
“PSA's customer service is exceptional! I just wanted to say thank you to Regina for solving my issue quickly and efficiently! That's why I shop at PSA! Oh yeah, and the great prices and products!!”
“I called in regards to an item that I ordered, I spoke with Ms. Janet and she was very helpful, polite and spoke well over the phone. She was patient and she answered every question that I asked. She also gave me advice on what to do and how to handle my issue. Very great representative of the company and I was very well pleased and happy with my results from the call.”
“The robot that first answered did not waste my time as is usually the case. A human then answered the phone and answered my question truthfully. To improve and greatly enhance customer satisfaction GET RID OF THAT HORRIBLE BACKGROUND “MUSIC.” Pretty much anything else would be better.”
“The female I spoke to was very nice, listening to my issue. Felt it was time to move this to her leadership. And Even sent me a follow-up email that I requested.
My problem hasn't been fixed, but I believe she has done an excellent job letter me know its being taken seriously.
She was also friendly and uplifting, however the almost 20 minutes of hold music was not very up beat and kind of depressing.”
“Katrenia at customer service was a real pleasure. Simple issue with billing which she got squared away for me. If only they were all this efficient and nice. Gives a fella hope.”
“Totally Frustrating process
Spent an hour and a half online trying to purchase a firearm getting three different two factor authentication codes only to find out PSA FFL locator didn’t show my dealer which I have used with PSA three other times, really!
I finally gave up and resorted to calling them the next day only to find out PSA price had gone up $50 and they would not hold the sale price for me
So guess what ?
I did not purchase the firearm !
very disappointed”
“Andria was professional and I am pleased with your pricing for the Ruger Mini-30 magazines. I look forward receiving them and adding them to my collection. Thanks MMB”
