“Ordered an AR 15 that was supposed to come with iron sights and did not. Was told to contact the manufacturer even though PSA sold it to me. Not cool and not helpful”
“I have been a good customer with palmetto. Spent close to $11000 in the last two years with them. I have never complained once. And I have received a damaged firearm and missed a few items. Never complained, not once. Three weeks ago an ammo shipment went missing. Almost 600 dollars. They have been completely unhelpful. I spoke with Caleb, Juli, rakeivius and Melissa. All any of them were capable of doing was quoting company policy. It was clear that they were all accustomed and well prepared to deal with unhappy customers. They must get a lot of phone calls like mine. I asked for a supervisor “ they don’t take calls”. Quote calub. Blamed it on me, said ups could not get ahold of me. Untrue. If I was a regular at bitching and complaining I could see but I have been a good customer and never once complained. I told them they had lost a customer their response was ok bye. DONT do business with palmetto. Worst customer service ever.”
“I bought a gift certificate in the amount of $200 and never got an e-mail with the code to use for the purchases. I canceled the other, 2 weeks later, after speaking with several people at costumer service, each with a different answer. One of the answers was that the item was in the warehouse waiting for shipment. (???) The recipient was supposed to get an e-card!!
So, needless to say that costumer service is that bad.
I never got any communication or my money back! Dishonest to say the least!
Way to go Palmetto!!!”
“I placed an order for a handgun on 9/13. I made sure to order one IN STOCK. I was out of town when the order was placed online in case it was a temporary sale. I also made sure I ordered it from the Sam Rittenberg location because its close. I figured I'd go in when I got back into town and just pick it up, because it was being "shipped" to that location as my FFL choice. I went into the store on 9/19 and was THEN told, it may not even be there by 9/27 due to truck space !!!!!!!!!! This is the second order I;ve placed online and yet another fiasco like this has happened. In general it's an OK store, online - do NOT use unless you have thepatience of a death row prisoner.”
“If I’m over the shipping department I will fired everyone in shipping department's and between Charlotte NC and Columbia, South Carolina less than two hours driving. I ordered on 8/26 today is 9/10/2024 till now I have not received my package and they send me emails saying your package is delivered I called store they said we did not receive any package I called customer service automated system is said you get refund send an email to the Customer Service. It said still in the process I have no idea what kind of business they’re doing. everyone should be get fired who work in the business and higher professional people”
“I ordered an AR pistol lower from PSA. First time it was shipped it went to a UPS facility in the next town and not delivered to my FFL. I received a message from PSA stating my order was "ready for customer pickup". I called PSA and they said the FFL must have requested a hold - they did not. I asked PSA to request it be returned and re-shipped to my FFL. 2nd time it got there.
Upon unpacking it at home, I find the forward assist sticks and gets jammed. I email PSA and describe the problem. They say they want a video and a better description. I'm unable to provide a video but told them for the 2nd time what the problem is and requested they contact me to arrange a return and repair. So far, their warranty/customer service is being difficult in facilitating a repair.
If they remedy the situation, I will update the review. But at this point I'm very dissatisfied with PSA and their customer service.”
“ordered lower receiver, waited for 2 weeks to receive receiver, after being notified of store receiving it in Summerville, maid arraignments and drove 1 and 1/2 hours to pick this up all valid ids drivers license, combo fishing\ hunting license, both vehicle registrations, and they would not release the lower, because their jerk of a manager had a problem with me having 2 addresses, or maybe the fact that I was black, the state didn't have a problem, the other gun brokers didn't have problems, I have purchased several firearms over the last 2 years, 2 pistols from palmetto state in Ridgeland SC, so I asked for my money back which it was not a good policy to inconvenience me more than I already was, their policy to have the store were you didn't get the help and good customer service in the first place, is asked like they are doing you a favor to so they call it absorb the purchase, and it still takes days to get your money back, I am through with them”
“Zero customer service. Same products at better prices with actual customer service at Sportsman’s Warehouse. I was a customer until they showed there is no loyalty or concern towards their customers. I was just a source of revenue. Well no more!”
“HR XM177E2. Ordered blemish version. Arrived quickly. Cant find any blemishes! Zeroed out of box. No issues. fired 100 rounds today. Perfect. Great value. Very happy.”
“Absolutely worst customers experience I’ve had in a long time, I asked several questions regarding two of the product three weeks ago. I’ve called eight times and still can’t get an answer to my questions and when I asked to speak to a supervisor, nobody is available to speak to. They’ll get back to me and nobody has responded except for an email that says thanks for calling.”
“I ordered the Heckler Koch 30 rd magazine for sp5 79$ well they sent me the MKE magazine! bout 35$ difference in the 2. Now they say it came from hk like this! It was labeled as hk but not in the usual "real hk" package. So be aware if you order hk mags from these jack wagons!”
“I ordered without verifying my FFL was able to receive. When I found out they weren’t, my package had already shipped. The staff I worked with were able to redirect my order without issue. I am also happy with the quality of my product. Look forward to my next purchase.”
“They are refusing to give me a refund saying that my return package was never received. I sent them proof from the investigation completed by the USPS which indicated that my package was delivered to PSA address. And still no refund.
😡🤬”
“They refuse to give me a refund saying that they never received my return item through USPS. I’ve even sent them proof that the package was delivered from an investigation the USPS did and sent me proof that the item was delivered to PSA.
Still no refund 😡🤬
I will never purchase anything from PSA again.
They keep saying they never received my return package. 😡”
“After purchasing a custom slide for my firearm and returning it for a refund. I still have not gotten my refund. I’ve called and spoke to four representatives and gotten four different stories. Still no refund.
I will never purchase anything from PSA again. 👎🏻”
“Ordered front and rear iron sights (same manufacture), ammo and magazines, Only received the rear sight from with Fedex. I called to ask what was going on with my order and I was told the front sight will ship separately from a 3rd party and I need to wait 5-7 business days. When I asked the agent to follow on it for me all she did was repeat the "policy" It appears the ammo and mags are coming from a third location with UPS. What a nightmare. At looks like this company is falling down the "not service the customer" rabbit hole like so many others these days.”
“I recently had my first experience dealing with PSA. After talking to some folks who are far more gun savvy than I, I decided to give them a try. For starters, I ordered a complete lower on Tuesday, and it was delivered to my FFL location on Thursday. The lower looks superbly made, and I can't wait to try it out.”
“bought a taurus t x 22,it arrived without any magazines.the add said it came with 2 magazines .i was expecting them to replace the 16 rd mags with mags that were state compliant,[15 rounds or 10 rounds]instead they just kept the 16 rd mags ,who the hell wants a pistol you cant shoot,you would think p s a and taurus would see this problem and come together to keep loyal costomers coming back.this was the second t x 22 i bought and.i have spent $1800 with psa in the last 18 months.if you say there is nothing you can do you are not trying hard anough”
“The lack of communication is the problem I have with palmetto state armory. You buy something it ships quickly, well not so much lately. After contacting trying to talk them, that's a joke. I will not spend money with them anymore. I'll take my business somewhere else. So they lost this customer. Work on your Communication skills.”
“I recently was having issues with locating my FFL on the FFL Locator on your website. I sent in a message requesting assistance and a customer service representative named Laura returned my message. She told me exactly what I needed to do to have my FFL Holder do and my FFL followed her instructions and now I am able to purchase the firearms that I have been wanting to buy, but I could not get it to locate my FFL, but through Laura’s detailed instructions I was able to get my FFL listed into your database and now I can make the purchases I have been wanted to make. Laura is a credit to your organization and a large reason that I will continue coming back to Palmetto State for all of my gun needs.”
