Second request to cancel. No one seems care, no one answers the phone (on hold for 20 minutes twice today) no one answers the "chat" box, that states to use for "fastest response" no less. Tried that several times on multiple occasions. My case number is 01197374 submitted on 9/6 (15 days after placing order with no updates or shipping, web site states up to 10 days to ship). It has been 9 days since then with no response (message says usually 1 day but may be up to 3 days to respond) When I try to call I am placed on forever hold and again, why push the chat option if it is ignored. They have already charged my credit card for something they never shipped and can't seem to provide an update for. I chose a pre-approved FFL from their list, I don't understand how this is acceptable or how their message can even say they care about their customers.