Possibly the worst customer service of any company on the internet. I ordered a night vision scope that PSA had on sale and PSA had sent out in their daily email advertisement (@$550). After 7 days of it not shipping I find out it takes then 7 to 10 days to ship instock items. Ok that is ok. On the 10th they ship the package, but when it arrives it is not what I ordered. It was a AR build kit worth $100.00. The package arrived on a Friday after 6pm, so I tried to contact but no luck, customer service is only available M-F business hours. I contacted them again on Monday, they made me send a picture of the package which I did and they generated an RMA and shipping label for me. I Sent the package back out that same day. The package arrived on Thursday that week. I called customer service to find out when they would send out the right package and was told the return had not been cleared in their returns department. Until it was cleared in the return department they wouldn't send the right items. I waited a couple days and called back, I got a person that told me my return still had not been cleared. I asked them to convert it from an exchange to a refund. They told me it would be 15 days to process a refund. I also reached out to PSA on Facebook, but got a message that I would have to pay more money to get a refund. This sounds like a bunch of scammers that run the company. I called again on the day the refund was due and was told it will be an additional 10days. It has now been almost 2 months since my initial order. I do not have the night vision scope and I do not have my money. You can't get anyone that cares about the customer when you call customer service. Stay away from Palmetto State Armory if you don't want to be scammed.