On December 2023 I purchase 2 mags that once they arrive they failed, so I called Palmetto to return them, and so I did, but almost 3 months later I haven't received my refund, first I was told that the credit car canceled the credit, which is really strange, then another representative told me they were going to send me a check which 3 weeks later I haven't received it, now after so much time waiting, another representative said she was going to escalate the situation and it would take about 30 days, same thing I was told before, this is unacceptable, I bough many items from them and never had to return anything, but with this experience....forget it!!.. I will never buy anything else from them, It's not a comfortable situation buying something and feeling that you would have no support at all if something goes wrong. This is it, I'm done with Palmetto.