Dealing with your representative Vanessa was such a joy! She is so personable and was very willing to help me. I hate dealing with your virtual robo rep. so cold so inhuman! I understand companies need to tow the line in costs and use robo reps or AI to fill the monetary gap but I do believe most humans which I am one of really appreciate talking with a real live breathing in and out flesh and blood human that has the capacity to actually listen and feel what your customers needs are. I give Vanessa a huge thumbs up for her attitude, her caring disposition and her professionalism. I'm old school, pushing 70 and don't think much of the way most companies are sacrificing their customers on the alter of "High Tech" just to save on the payroll. Very very frustrating trying to deal with a robot! Thank you for giving me a chance to voice my opinion and you shoud give that young lady a raise! Respectfully, Charles Zaida, Customer at large.