This review is on there customer service not the product. I notice that as they get larger, their customer service is becoming worse and worse. i called because I had a repair issue That I knew was my fault, and I was willing to pay to have it fixed. I called and after navigate through so many automated commands to push what button I finally got ahold of somebody and that person told me to file a clame with a warranty and repairs, and he said they would contact me. The problem was I used the wrong cleaning rod and I got the rod so far in the barrel It was stuck, so I needed to replace the barrel i he even acknowledged that this was my fault. i filed the warranty claim like I was told to and all I got back was an email saying, put it in a vice and pull it out! i was dumbfounded, this person must not have known anything because any rational person would have tried that first before they called someplace. i responded to the email stating then I had tried that and that I had ripped the handle off the cleaning rod, trying to get it out. So yes, I needed a barrel, and I'm willing to pay for it. I never got a response from that email. so I went ahead and purchased a barrel from a different manufacturer. So there's p*** poor customer service is causing them to lose sales.