I had a very frustrating experience with Panasonic’s online store. I attempted to buy a hairdryer, and when the payment showed as “failed,” I tried again using PayPal. About fifteen minutes later, I received two shipment notifications with two different tracking numbers. The same evening, I sent two emails requesting to cancel one of the orders. The next morning, I reached out on live chat with an agent named Angel, asking them not to send the duplicate order. Despite being reassured that the cancellation was in progress, I received a tracking number from DPD for the second order. After another chat with Angel, I was told the return was underway, but the following morning, I received another notification that the second package had left their warehouse. This entire experience was beyond disappointing. The lack of communication, delays, and disorganization are unacceptable. I won’t be ordering from Panasonic again and wouldn’t recommend it to anyone else.