“Awful customer service.
They sent me a TV with no screws and unable to put TV together . We had to send the entire TV back as they didn't have the screws in stock. The whole process took 9 weeks and was very stressful”
“Appalling customer service and a total disregard for legal responsibilities. I’ve been trying to return a purchased item, but despite numerous calls and chats, no action has been taken. Each time I reach out, they create a meaningless ‘case to investigate’ and then fail to follow up. This is a clear violation of the UK Consumer Rights Act 2015, which obligates them to process returns and refunds promptly. Completely unacceptable—do not shop on the Panasonic UK website under any circumstances.”
“I bought breadmaker SD-PN100KXC which has a fault since bread gets stuck in bread pan. I am trying to get a replacement pan and they are being rude and offensive accusing me of not following instructions etc. I have had to explain many times to various people that I have used other breadmakers of their's which I have not had any problems with and I am following their instructions....I don't yet know the outcome of my complaint but I will never use panasonic again and DON'T buy this product!!!”
“I had a very frustrating experience with Panasonic’s online store. I attempted to buy a hairdryer, and when the payment showed as “failed,” I tried again using PayPal. About fifteen minutes later, I received two shipment notifications with two different tracking numbers.
The same evening, I sent two emails requesting to cancel one of the orders. The next morning, I reached out on live chat with an agent named Angel, asking them not to send the duplicate order. Despite being reassured that the cancellation was in progress, I received a tracking number from DPD for the second order. After another chat with Angel, I was told the return was underway, but the following morning, I received another notification that the second package had left their warehouse.
This entire experience was beyond disappointing. The lack of communication, delays, and disorganization are unacceptable. I won’t be ordering from Panasonic again and wouldn’t recommend it to anyone else.”
“I recently purchased an item from a retailer
(dab) radio which upon opening & setting up had a fault l contacted the retailer for an exchange but they had no more stock, So l contacted Panasonic online as l purchased items from them before & they were excellent after trying all advice they sent me a full replacement by courier within 3 days & the customer service adviser kept in touch via email everyday until l was satisfied .
Great Result”
