I was contacted by Ms. Prachi Gupta ji when I applied for my PAN card. She immediately responded to my initial request and continued to keep me updated daily during the process, even though it took two tries due to my local post office losing the initial correspondence. I cannot say enough great things about Ms. Gupta's professionalism, expertise, knowledge, and efficiency. She is incredibly nice, amazing to work with and I cannot thank her enough for making the PAN process as easy as possible. She is an excellent and remarkable asset to her organization and I applaud her work ethic and dedication.