We live in the US and worked with Ms. Prachi Gupta to obtain our PAN cards. She is very knowledgable and made the whole process effortless for us, (myself and my husband). She is an excellent professional who answers emails in a timely manner and is there for you throughout the entire procedure. I would not hesitate to recommend her services to anyone that needs it. Thank you Prachi for all your help!! PanCardNri is an authentic website and being someone that lives overseas, that was of foremost concern for me! If you are looking for an agency to help you through this process, look no further!