When we applied for our PAN cards, , we had the pleasure of working with Ms. Prachi Gupta, who handled our case. In this digital age it was very assuring to have a live person answer your queries and guide you thru the process. She was totally professional, diligent, reliable, and honest. She guided us in detail how to fill the form and avoid mistakes that would cause any delays in acceptance of our applications. As advertised we recievesd our cards numbers in about 10 days and cards in about 3 weeks in Cincinnati, USA. We would highly recommend PanCard nri.com for their services.