I made an online purchase for Christmas gifts of 3 mesh bangle bracelets as well as one charm. The online site indicated I would receive my items in a free gift box. When the items arrived, there were only two gift boxes for 4 items. After calling customer service and spending 21 minutes on the phone with them, was informed that they could not send me just a gift box and there was not a supervisor available to assist. Extremely disappointing.