PANDORA Reviews

Name: PANDORA
Rating: 1.68

1.7 Rating 350 Reviews

15 %

of reviewers recommend PANDORA

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Metrics

1.7

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“trying to get hold of Pandora head office is like trying to squeeze water from a brick. I spent 3 hours in total calling the 2 numbers given. no one answers emails and no one answers calls... I placed an order 2 weeks ago and eventually had to go into Santon City in JHB to go purchase what I ordered only to be told they would need to order from Head office...... This is never going to be delivered before Christmas. So much for planning ahead of time.”

Helpful Report

Posted 2 days ago

“I have had some beautiful charms over the years but feel the quality has really gone down. I was gifted a ‘Grand-daughter’ charm recently. The charm is very small and hard to get onto my bracelet. The writing is so small, it is almost indecipherable. And what was supposed to be a pink stone is more a whitish yellow and very hard to see. What a shame. Really puts me off buying any more. Lots of others have made identical observations/complaints online.”

Helpful Report

Posted 4 days ago

“I find it weird that they were selling a bracelet for 250 with a 30% discount making it 175 and a week before Christmas they jacked up all the prices and canceled all the discounts”

Helpful Report

Posted 5 days ago

“Awful Went for the buy 2 get one free offer with two orders, charged £20 for 4x special packaging, only received one set, no separate boxes for my gifts, e mailed no response, called them and spoke to adviser, got apology and sent new order with missing items. Received my packaging to find only 3 outer gift boxes, no gift bags, no separate jewellery boxes, sent another email with no reply, they are useless feel like sending everything back, only I have secondry cancer and no energy for all the grief re ordering elsewhere before xmas.”

Helpful Report

Posted 1 week ago

“Purchased items with engraving, was assured that items would be highest quality. The engraving is terrible, cannot be read at all. Absolute waste of money and customer services don't respond.”

Helpful Report

Posted 1 week ago

“I bought 4 items, a heart Bracelet , Be Love heart charm, Friends Dangle charm and the new Moon double , dangle ,( to the moon charm ) , the first three are great, good heavy quality, like usual Pandora but that double moon dangle charm ( advertised on TV now for Christmas is dreadful quality! It's weightless, looks and feels very cheap , almost as if a fake ( i know its not, as its come from website...its so light, and how your supposed to attach it to your bracelet I don't know..its so fragile, I'm keeping it as,someone asked for it, but please avoid, its looks and feels really cheap, use your £ 65 to buy a nice piece of silver elsewhere....”

Helpful Report

Posted 1 week ago

“I have given 1 star simply because there is no option to award 0 stars. I bought a pearl ring from the Horsham branch on November 6th 2025 but on 24th November 2025 I discovered that one of the pearls was missing. I returned it to the store and was given a refund because it was still within the 30 day warranty. The sales assistant said that the ring must have taken 'a knock' causing one of the pearls to fall out because she said that she has the very same ring and has had it for years without experiencing any problems! The ring had certainly NOT been knocked, I had treated it with care and would have been aware of the ring being knocked. The fault was purely down to the ring being poor quality. Will not purchase any Pandora products in the future.”

Helpful Report

Posted 3 weeks ago

“I am writing to express serious concern regarding the quality of the above-mentioned jewelry item, the Snake Chain Slider Bracelet/599652C01-2 . Your company markets its jewelry as being of great quality; however, this specific bracelet demonstrates a consistent and unacceptable design flaw. I have had to replace this bracelet twice because the mechanism that secures the ball continues to fail, causing the ball to fall off. This repeated malfunction poses a significant risk of the customer losing the entire bracelet. From a customer service perspective, it is unacceptable that this serious design flaw forces customers into either repeated replacements or the necessity of repurchasing the product. I urge your team to take immediate and serious measures to address this fundamental quality issue with the bracelet’s mechanism.”

Helpful Report

Posted 1 month ago

“My Experience with Pandora I’m really disappointed with the service I received from Pandora. I was gifted a bracelet from my son and his family about two years ago, and it means a lot to me. Unfortunately, the bracelet broke — and because we no longer have the receipt, Pandora told me they can’t help at all. I understand policies, but it feels like they only care if you can prove the purchase, not about the customer or the sentimental value of their products. For a brand as well-known and expensive as Pandora, I expected more understanding, support, or at least some kind of reasonable solution. Instead, I left feeling that they’re only focused on money, not on customer care. Very disappointed.”

Helpful Report

Posted 1 month ago

“My daughter order 6 pieces of jewellery expecting them in separate boxes as they were Xmas gifts sadly they came in one large box not good”

Helpful Report

Posted 1 month ago

“Never purchase anything from Pandora. Poor customer service. Daughter bought 3 items, paid $170.00. The bracelet did not fit so she returned the bracelet to get another but was just refunded $5.95. When she contacted Customer Service they and asked for a larger size they said, “NO”. It had not been 30 days. Very disappointed Pandora!”

Helpful Report

Posted 1 month ago

“Dear Pandora’s lovers .Be careful when you shop in Westfield shopping centre Shepherds Bush!Yesterday my husband and I bought a bracelet for my daughter but when we opened a box at home it was empty!I can’t believe how professional is girl Sara who served us but I truly hope she will be punished for this!”

Helpful Report

Posted 1 month ago

“Visited the Kingston store today awful service and unhelpful staff decided against purchasing due to this only 2 customers in the shop and 4 staff members the manger Sabrina wasn’t even bothered by the staff’s attitude and wasn’t any more helpful clearly don’t need the sales Do better customers don’t need to experience such bad customer service”

Helpful Report

Posted 1 month ago

“I literally just got a new bracelet for my bday on august 31st and it is now September 26 and this bracelet changed colors, it tarnished really bad. Very bad quality jewelry. And then you take it into the store to get it cleaned and they refused to clean it bcus they don’t clean jewelry after 5 pm but they close at 9. Make it make sense!”

PANDORA 1 star review on 26th September 2025

Helpful Report

Posted 2 months ago

“I ordered an item to pick up in the Eaton Center store and it was processed and my payment went through. After haven’t received any emails about pickup after 24 hours I noticed on google maps the store is permanently closed. WHY would you allow me to purchase it for pickup at that store if it’s permanently closed. I had to call customer service for them to tell me in about 3 business days it will be canceled. THAT IS SOO INCONVENIENT. Mind you the first time I called the rep told me the store closed early, the second rep told me it is actually permanently closed. You need to update your platforms and update your reps and not inconvenience people. HORRIBLE!!!!”

Helpful Report

Posted 3 months ago

“I would give a 0 if I could. I bought a necklace. Went straight for food in the ondara where I purchased it. I tried it on and decided it was too heavy. Took it back almost straight away. I couldn’t see anything else in that particular store so asked for a refund so I could look online. I was told I could only have a credit note. I ended up buying a necklace and charm I didn’t really want. And the jewellery cleaner! Decided I definitely didn’t like the charm so went to the store in Benidorm. Long story short I ended up with 2 charms I didn’t really like as they didn’t have the one I had seen online. A daft clasp opener I thought o could use as a key ring as she said I could only get a credit note for that store. I still have the €5 credit note that I can’t and refuse to buy another thing from Pandora. Was pretty much fobbed off when I contacted customer service. Told in Spain it’s different. May I add .. the silver is a grey colour most of the time with no shine. Cheap nasty silver! The jewellery cleaner leaves a sticky residue and cleans nothing! Never again will I purchase from Pandora. How disappointing and a waste of €150.”

Helpful Report

Posted 3 months ago

“Pandora Leicester Fosse Park The website is straight forward and easy to use. The in-store service is always a very pleasant experience, the staff know about the products and the prices are made clear. An excellent experience. Fosse Park Shopping Centre Leicester, Leicestershire LE19 1HY”

Helpful Report

Posted 3 months ago

“⁹Got sent faulty items. Have called multiple times, have emailed proof,called again, non stop chasing these people to get things sorted, eventually got an email stating free replacement will be shipped out via express delivery, they just needed my confirmation. I then emailed back and it was ignored, so i had to phone again. The customer service rep was making such a mess trying to sort it, i ended up having a futher 8 emails come through with her placing wrong items and then cancelling them. I then had to phone back to speak to someone else to make sure that it had been done right. Two days later and the items have still not been posted, this is supposed to have been express delivery, so phoned them again and was told it would be posted that day. It still hasnt been posted, so ive called again. The service is utterly appalling, no one is doing a thing. Customer service is disgusting. The company is taking the mick out of me. Im really really annoyed”

Helpful Report

Posted 3 months ago

“I had bought a Pandora bracelet years ago, and I filled it up with all of my favorite charms and then one day at the grocery store. The class was a little bit loose and somehow I lost it and I was absolutely devastated. I bought a new bracelet, but it didn’t really fit my wrist and it wasn’t comfortable for me, but then I saw on an advertisement you had these link bracelets or what you call ME link bracelets and I thought that that was the bracelet for me that’s my style… So I ordered the bigger one with an extra link and I was thrilled when I got it in the mail that they also sent me as a gift the smaller link bracelet. I only have one charm at this point and it’s the four leaf clover charm and I picked that in memory of family that is passed on because I am Irish and my great grandparents immigrated from Ireland and so I think of that charm as my family. I am, however, in love with that little coffin charm that I saw on your site but right now I’m going through treatment and money is tight but when things are better, I’ll be buying more charms at least a couple to add to my Emmy large link bracelet. But it is so me it is so comfortable and every time I look at it, it makes me happy so thank you. Thank you for knowing that women are all shapes and sizes and styles and colors and that’s what makes your jewelry so unique because it can fit anyone’s style, and all that that entails… Thank you… Sara”

Helpful Report

Posted 3 months ago

“I’ll never buy from Pandora again. My daughter was given a Pandora bracelet for her birthday. It didn’t fit, and when I tried to exchange it (with the original receipt), I was told flat out “no” because it was past 30 days. Think about that – a gift bought in advance, given on her birthday, and by the time we could get to the store… Pandora basically said tough luck. So my daughter was left with a bracelet she can’t even wear, and Pandora couldn’t care less. No flexibility, no compassion, no attempt to help – just a cold “computer says no” attitude. This isn’t just poor service, it’s disgusting. Other jewellers are miles ahead in terms of quality and customer care. Pandora feels outdated, overpriced, and stuck in its ways. When I mention Pandora to younger people, they literally say “never heard of it” – and after this, I can see why the brand is fading. If you value your money, your time, or your loved ones, avoid Pandora. There are so many better options out there that won’t treat you with the contempt Pandora does. They’ve lost me as a customer for life, and I’ll make sure everyone I know is aware of how badly they let us down.”

Helpful Report

Posted 4 months ago

PANDORA is rated 1.7 based on 350 reviews