PANDORA Reviews

Name: PANDORA
Rating: 1.65

1.7 Rating 319 Reviews

15 %

of reviewers recommend PANDORA

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Metrics

1.7

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been so disrespected in my life in dealing with retail. Katie, the store manager at Pandora Pinecrest location, was awful. Not only did she racially profile my two eight year old daughters and myself. Her customer service was nonexistent, wouldn’t honor Pandora’s policies and for no reason. Thankfully the staff at Beachwood mall was more than willing to stand up for what was right and honor the policies that Pandora has in place. For your jewelry needs please visit the staff at Beachwood place.”

Helpful Report

Posted 1 week ago

“Poor quality. I purchased my wife a Pandora bracelet and charms as a gift and the clasp on the bracelet lasted one week. They replaced the bracelet straight away this time we got two weeks out of the clasp before it broke also. My wife is totally turned off Pandora now due to the extreme Poor quality. She said she’s too scared to even wear it so what is the point !? I think that a Facebook page with no review section and no way to send a message is a telling sign of the lack of confidence in a company’s own product. I rang their head office in Australia and they simply advised to take back to store and exchange or get a refund and spend the money elsewhere.”

Helpful Report

Posted 1 week ago

“Wow my Pandora journey has begun. Staff was lovely and friendly, full of advice.. bought my first ring at the beginning of the week and then went back at the end of the week for 2 more.. stunning rings..”

Helpful Report

Posted 2 weeks ago

“TERRIBLE customer service. First of all, I ordered an e-card to be sent to a colleague, and instead they sent it to me. When I tried to call customer service, I was on the line 25 minutes before anyone picked up. Then they said that they couldn’t cancel the order, they could not change the email address, and I could not have a refund. They kept putting me on hold; altogether the call took 45 minutes. And then finally when I said it’s Pandora’s fault that they sent it to the wrong email address and I want to talk to a supervisor and then the guy on the line who I could barely understand, said oh sorry I can’t hear you. You’ll have to call back at a later time. Hung up on me. Horrible company. Do not buy from them. There’s so many other places to get jewelry and you’ll be treated better.”

Helpful Report

Posted 3 weeks ago

“I have always been a Pandora girlie and have loved them and they’re amazing prices since a young age when I wore silver jewelry BUT I’ve recently swapped to gold and I understand that it’s only gold plated from the jewellery that I have bought but it’s not even Ben five months and they’re already rusty and brown and turning my finger green. I also understand the after-care comes down to me. You are warned not to wear them in the shower and stuff like that because it’s obviously going to get tarnished but I have not been wearing them in water. I take them off for every shower every time I wash my hands it’s only on the odd occasion when I’m in public And they’re still doing this so quickly. Love Pandora would Hayley recommend if you’re getting silver? I’ve had silver for years and not a single mark but if you’re going to get gold, I would definitely go for something better quality.”

Helpful Report

Posted 4 weeks ago

“Went to uxbridge pandora today Saturday 3rd may to purchase some charms . We were served by this wonderful store assistant who was very chatty she asked about my other bracelets i was wearing and what woderful customer service she gave us.unfortunately we do not know her name as it wasn't on the receipt but her terminal number wasGBMT000302 .I don't normally leave reviews but felt I had to this time”

Helpful Report

Posted 1 month ago

“SwWasn’t allowed in store not even to look because there were already 2 patrons inside. Associates then conversed in Spanish. And said no entry. So rude went across to Swarovskis was treated beautifully and spent close to 500.00. I guess Pandora doesn’t need business”

Helpful Report

Posted 1 month ago

“I visited the pandora store in Bristol yesterday. I was served by a lovely kind and patient store assistant. I bought several items, including a ring and an engraved charm. The assistant was called Anna and they said they had only just started in the store. Only being there for a couple of days. As a retired pandora assistant from Yeovil, I understood the pressures and expected hoops you have to jump through on a daily basis. Anna was exceptional under the pressure of a busy store with out much backup from other staff. I say this as the other staff were serving and there were plenty of people looking around browsing needing attention. At no point did Anna do the hard sell and look great care ensuring I was happy with my purchase. I hope Pandora looks after this lovely lady. Date of experience: 24 April 2025”

Helpful Report

Posted 1 month ago

“Well, it plays music, and at first it seems nice to create your own channels based on a band or artist, or even on just one song. But a big problem seems to be with the tweaking for personal taste. As you rate more and more songs with a thumbs-up, its algorithm(s) seem to be so unsophisticated that it just keeps playing the songs you have already rated thumbs-up over and over again, so soon enough even on shuffle setting it becomes less and less like listing to a station than being trapped in you own old record collection, all your own CDs, LPs and 45s, with next to nothing new being played or surprising you. I might try removing all of my thumbs-ups and rather only rate songs I don't like thumbs-down, to see if maybe it can learn to play songs I have never heard before or hardly at all, that I will probably like. I just don't need to hear Smooth Operator and Gimmie Shelter over and over again every time I turn on Pandora, even though I've given both a thumbs-up for being good tunes.”

Helpful Report

Posted 1 month ago

“If I could rate 0 I would. My story is going on for over 4 months. Too long to explain. Global and North American offices don’t respond. Customer service can’t do much.”

Helpful Report

Posted 1 month ago

“Charged me 3 times and then sent email saying they canceled order with no reason given. I finally got to talk to someone and they said it was out of stock and I should get a refund in3-5 days. The necklace is STILL on their website for sale. Be careful”

Helpful Report

Posted 2 months ago

“Purchased a bracelet on a Sunday. I found another bracelet at another store for a better price so I decided to return. They have a 30 day return policy on unused items. As I hand to representative she looks at it snd says it looks dirty. She then goes to another area out of my view. After she returns she says after viewing under a magnifying glass scratches are seen but not visible to the human eye. I explain the item was not worn so that is not possible. The manager then places it next to a showroom piece and claims color looks dull. I continue to let them know this is not true and I want a refund. After a few minutes the manager says give me your Id I will issue a refund this time. This is insane and a tactic to not issue refunds as posted.”

Helpful Report

Posted 2 months ago

“Foarte dezamagita! Am un lant roz achizitionat din argint aurit, nu il pot purta, in 2-3 ore dupa ce il pun la gat pielea se inroseste și fac vezicule. De asemenea sunt locuri in care s-a matuit și innegrit, chiar si o depunere verzuie. Desi am informat compania de aceasta situatie, refuza sa isi asume raspunderea!”

Helpful Report

Posted 2 months ago

“I have a rose gold bracelet with about 20 charms mixed between silver, rose gold, and gold. The bracelet lost color in parts and the rose gold charms stained the silver ones. I contacted customer service and they only tell you that they do not cover damage due to use. I keep the entire bracelet in its original box and only wear it on certain occasions. Many of the pieces are gifts. Customer service does not respond for anything and only apologizes. Pandora is quite expensive for the quality of what they are selling. Not recommended. I will never buy a piece again.”

Helpful Report

Posted 3 months ago

“What a joke. They recently had a managerial change and the new guy is such a jerk. Please bring back the old manager Zaria or make Sadie the manager. They know how to treat clients.”

Helpful Report

Posted 3 months ago

“Unfortunately I’ve just had a really bad customer service experience with Pandora. I placed an order guaranteed delivery for Valentine’s Day. The order never came. When I called to enquire my order I was told yes I can see it’s got lost but I can’t replace it. I’ll have to refund the order. This ment I would have to replace the order on line and lose out on the offer I had before (free item with so much spent) so I expressed my annoyance with this and asked could they not just replace my original order please. His response was for me to do it myself then call back (another 30mins unneeded phone call) for him to add the item onto my order (apparently he can do this but he can’t just issue the order again). Again not being happy with this I asked to speak to a manager. 9 days and 3 Emails later I got a call. No better response, they can’t replace only refund. Valentines long gone now so it seems pointless. I wouldn’t have been so annoyed if this was dealt with appropriately, however both employees I spoke to were unhelpful. No happy resolution made.”

Helpful Report

Posted 3 months ago

“"Do Mongolian distributors not follow official procedures?" Hello, I am reaching out from Mongolia. On January 28, 2025, I received one of your bracelets as a birthday gift from your official store. However, the bracelet was too big for me, so I was considering exchanging it. Today,on 20th of Feb, 2025 I visited one of your branch stores in mongolia, but I was informed that exchanges are not possible after a week. Unfortunately, I was unable to wear the bracelet even once because it was too large and kept slipping off my wrist. It is still in brand-new condition. According to your official policy, items can be exchanged within 30 days. However, the branch in Mongolia has refused to exchange my bracelet. Could you please clarify why this policy is not being honored at the Mongolian branch?”

Helpful Report

Posted 3 months ago

“very happy with the service at my local store her name was daniel and her customer service was excellent”

Helpful Report

Posted 4 months ago

“My daughter pruchased a ring and after a couple month, the paint it is already pealing off. She went to the store yesterday and they won't honor the warranty.”

Helpful Report

Posted 4 months ago

“I bought a ring on January 11th and tried to return it January19th. Never wore it as I could not ger it over my finger with arthritis. So decided to take it back. They said they could not take it back. It has never been on my finger. They didnt believe me. Very angry about this. They said to try to sell it. I would take a loss. Would really like customer service to take care of this. Thank you”

Helpful Report

Posted 4 months ago

PANDORA is rated 1.7 based on 319 reviews