Name: PANDORA
Rating: 1.70

“Pandora Basildon, I have had my gift card since last October, so difficult to use and to my surprise the lady that served me offered to do it for me! There were 2 ladies involved, one was Crystal and unfortunately can't remember the other name. The made the whole process a joy and they were exceptional. Pandora are very lucky to have these ladies ! Janice Reynolds”

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Posted 1 day ago

“Pandora jewelry m-o-a location sales associate Ashley was absolutely amazing words cannot begin to describe the amount of care and genuine interest / compassion she had in me and my husband and making sure that we left the store thoroughly happy. She went above and beyond her call of duty to make sure things fit properly even and going as far as taking her own jewelry off and having me try on for size to make sure that everything fit accordingly for future add-ons. 1000% approve. 😁😁😁😁😁😁”

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Posted 6 days ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

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Posted 1 week ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

Helpful Report

Posted 1 week ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

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Posted 1 week ago

“I was in Pandora Katane, Gravina di Catania, (Sicilia) and We waited for over 30 minutes, with our number, and the person serving us (a woman with long, shoulder-length black hair) let another woman who had missed her number go ahead of us (because she decided to go for a walk in the mall instead of waiting in line like the rest of us). It was a disaster; they were rude and had no respect for the people who were waiting in line. I was in others Pandoras and this had never happened to me before”

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Posted 1 week ago

“I called customer service. The person I spoke with had a very thick accent and it was extremely difficult to have a conversation with him. It was very frustrating. If you are going to have customer service representatives on the phone you need to be sure that they can be easily understood. This rep was not able to help me with my issue and I finally had to just say Forget it, I’ll go to a store! Very disappointed.”

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Posted 2 weeks ago

“I ordered two pairs of earrings and they arrived with one gift box. I did not request the additional premium packaging as these were birthday presents but assumed they would arrive with their own basic box. Apparently this is clearly stated in their terms (who reads those when buying earrings)! For the cost (not expensive but not cheap) I think a basic cardboard box for each item is not too much to ask instead of a plastic bag”

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Posted 2 weeks ago

“Absolutely beyond disappointed with the quality of this engraved piece I absolutely loved before it completely tarnished a few weeks later.. I definitely would NOT recommend this piece they offer for the price they charge and how it’s ruined.”

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Posted 3 weeks ago

“I went in to the Exeter branch today to ask for a stone to be replaced in my Pandora ring that I had had for several years - it had fallen out and I didn’t have the stone. I was absolutely astounded when they offered to give me a new ring free of charge !! Really excellent customer service ! Vicky was really lovely about it too ! Thank you Pandora !”

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Posted 3 weeks ago

“I was just trying to order some charms online and I accidentally put in the wrong address(which is my fault) but they said I can’t cancel the order after the confirmation email, but I placed my order 4 days ago and I still have to confirmation email so I tried customer service but it was so useless and misunderstanding and it said it could help me when I said I didn’t get the confirmation email??!!!!!”

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Posted 1 month ago

“Only received one box even though clearly two items as presents personalised! Have to pay£5 to get another box, engraving not very good either not like the preview”

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Posted 1 month ago

“I do not frequently shop at Pandora, but I must commend their customer service, which I found to be absolutely exceptional. Alejandra R and Samuel M, in particular, demonstrated remarkable understanding and patience, and their assistance with my situation was instrumental in saving my daughter's birthday.”

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Posted 1 month ago

“Not at all happy, brought a ring at bury st Edmunds store in dec as a Christmas present and the stone fell out in March took it back to the shop.hadnot got the receipt as had electronic receipt, was told they only keep record for 30 days so wouldn't be able to find it! Told me thr only thing would be to have it repaired (fair enough, ) then it would be a,£9 cost! NOT VERY HAPPY The jewellery is lovely expensive but ,I love it But will not be buying pandora again as think this policy is all wrong !! I have a lot of pandora jewellery rings bangles and charm bracelet witch is full of charms but sorry Moore!! SHAM DO NOTHAVE ELECTRONIC RECEIPT AS AFTER 30 DAYS NOT ABLE TO TRACE”

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Posted 1 month ago

“I bought the letter s gold charm. It was too small. It looks like nothing next to other charms.”

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Posted 3 months ago

“Pandora products is good. However I want to address the workers conditions. The sales people stand all day! There is no fatigue mats. Come on Pandora treat your employees better”

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Posted 3 months ago

“Over priced costume jewelry that tarnishes so easy. I’ve bought my wife a lot of stuff over the years but I will no longer be a customer.”

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Posted 3 months ago

“I ordered several charms! Cute! However they were all thrown in one box. I ordered boxes at the same time, they sent wrong ones. gave a refund but would not send the right ones without another order! I Appreciate the refund but wanted the boxes! Wasn't happy how they were thrown in one box .”

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Posted 4 months ago

“I received the pandora clasp pavè bracelet for my 55 year b’day… I'm writing about my Pandora Clasp Pave bracelet. The braided chain is starting to unravel, causing loose ends that are damaging my clothes and, more concerning, cutting my skin. Could I please get this checked and possibly replaced or repaired? I'd appreciate your help with this safety issue.”

PANDORA 1 star review on 12th January 2026

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Posted 4 months ago

“Online order of two charms delivered 21 Dec. Opened 25 Dec (these were an Xmas present) - one item missing. Contacted Pandora Customer Service to report missing item. They declined to offer either a replacement or refund, claiming any issues must be reported within 48 hrs of delivery. Did ask them, twice, where and when I'd been advised of this deadline - no response. No hint of an apology, and their closing remark was "feel free to make a claim via your credit card provider"!”

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Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

PANDORA Reviews