PANDORA Reviews

Name: PANDORA
Rating: 1.67

1.7 Rating 354 Reviews

15 %

of reviewers recommend PANDORA

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Metrics

1.7

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 12th January 2026

Anonymous

Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the pandora clasp pavè bracelet for my 55 year b’day… I'm writing about my Pandora Clasp Pave bracelet. The braided chain is starting to unravel, causing loose ends that are damaging my clothes and, more concerning, cutting my skin. Could I please get this checked and possibly replaced or repaired? I'd appreciate your help with this safety issue.”

Helpful Report

Posted 5 days ago

“Online order of two charms delivered 21 Dec. Opened 25 Dec (these were an Xmas present) - one item missing. Contacted Pandora Customer Service to report missing item. They declined to offer either a replacement or refund, claiming any issues must be reported within 48 hrs of delivery. Did ask them, twice, where and when I'd been advised of this deadline - no response. No hint of an apology, and their closing remark was "feel free to make a claim via your credit card provider"!”

Helpful Report

Posted 1 week ago

“I purchased 5 pandora bangle bracelets. I live in western ny and its a blizzard here. My items were all in one small box the size of an envelope, yet instead of putting it in my mailbox it was thrown on my porch to be burried in wet snow. A complete soggy mess. Then, 5 bracelets, only 2 boxes? The rest in bags like i ordered from temu or wish. Whos giving a gift like that? No box...Very, very unprofessional and totally unacceptable! I called and they said sorry we cannot replace boxes and were as rude as can be...lost a 20+ year customer with that! Would highly recommend not purchasing on line! Customer service 0 stars...”

Helpful Report

Posted 2 weeks ago

“Acknowledgement of return took 10 days. 10 days on still waiting for a refund!!! Thats 20 days in all. From a large well known cocern such as this is UNACCEPTABLE.”

Helpful Report

Posted 2 weeks ago

“trying to get hold of Pandora head office is like trying to squeeze water from a brick. I spent 3 hours in total calling the 2 numbers given. no one answers emails and no one answers calls... I placed an order 2 weeks ago and eventually had to go into Santon City in JHB to go purchase what I ordered only to be told they would need to order from Head office...... This is never going to be delivered before Christmas. So much for planning ahead of time.”

Helpful Report

Posted 3 weeks ago

“I have had some beautiful charms over the years but feel the quality has really gone down. I was gifted a ‘Grand-daughter’ charm recently. The charm is very small and hard to get onto my bracelet. The writing is so small, it is almost indecipherable. And what was supposed to be a pink stone is more a whitish yellow and very hard to see. What a shame. Really puts me off buying any more. Lots of others have made identical observations/complaints online.”

Helpful Report

Posted 4 weeks ago

“I find it weird that they were selling a bracelet for 250 with a 30% discount making it 175 and a week before Christmas they jacked up all the prices and canceled all the discounts”

Helpful Report

Posted 4 weeks ago

“Awful Went for the buy 2 get one free offer with two orders, charged £20 for 4x special packaging, only received one set, no separate boxes for my gifts, e mailed no response, called them and spoke to adviser, got apology and sent new order with missing items. Received my packaging to find only 3 outer gift boxes, no gift bags, no separate jewellery boxes, sent another email with no reply, they are useless feel like sending everything back, only I have secondry cancer and no energy for all the grief re ordering elsewhere before xmas.”

Helpful Report

Posted 1 month ago

“Purchased items with engraving, was assured that items would be highest quality. The engraving is terrible, cannot be read at all. Absolute waste of money and customer services don't respond.”

Helpful Report

Posted 1 month ago

“I bought 4 items, a heart Bracelet , Be Love heart charm, Friends Dangle charm and the new Moon double , dangle ,( to the moon charm ) , the first three are great, good heavy quality, like usual Pandora but that double moon dangle charm ( advertised on TV now for Christmas is dreadful quality! It's weightless, looks and feels very cheap , almost as if a fake ( i know its not, as its come from website...its so light, and how your supposed to attach it to your bracelet I don't know..its so fragile, I'm keeping it as,someone asked for it, but please avoid, its looks and feels really cheap, use your £ 65 to buy a nice piece of silver elsewhere....”

Helpful Report

Posted 1 month ago

“I have given 1 star simply because there is no option to award 0 stars. I bought a pearl ring from the Horsham branch on November 6th 2025 but on 24th November 2025 I discovered that one of the pearls was missing. I returned it to the store and was given a refund because it was still within the 30 day warranty. The sales assistant said that the ring must have taken 'a knock' causing one of the pearls to fall out because she said that she has the very same ring and has had it for years without experiencing any problems! The ring had certainly NOT been knocked, I had treated it with care and would have been aware of the ring being knocked. The fault was purely down to the ring being poor quality. Will not purchase any Pandora products in the future.”

Helpful Report

Posted 1 month ago

“I am writing to express serious concern regarding the quality of the above-mentioned jewelry item, the Snake Chain Slider Bracelet/599652C01-2 . Your company markets its jewelry as being of great quality; however, this specific bracelet demonstrates a consistent and unacceptable design flaw. I have had to replace this bracelet twice because the mechanism that secures the ball continues to fail, causing the ball to fall off. This repeated malfunction poses a significant risk of the customer losing the entire bracelet. From a customer service perspective, it is unacceptable that this serious design flaw forces customers into either repeated replacements or the necessity of repurchasing the product. I urge your team to take immediate and serious measures to address this fundamental quality issue with the bracelet’s mechanism.”

Helpful Report

Posted 1 month ago

“My Experience with Pandora I’m really disappointed with the service I received from Pandora. I was gifted a bracelet from my son and his family about two years ago, and it means a lot to me. Unfortunately, the bracelet broke — and because we no longer have the receipt, Pandora told me they can’t help at all. I understand policies, but it feels like they only care if you can prove the purchase, not about the customer or the sentimental value of their products. For a brand as well-known and expensive as Pandora, I expected more understanding, support, or at least some kind of reasonable solution. Instead, I left feeling that they’re only focused on money, not on customer care. Very disappointed.”

Helpful Report

Posted 2 months ago

“My daughter order 6 pieces of jewellery expecting them in separate boxes as they were Xmas gifts sadly they came in one large box not good”

Helpful Report

Posted 2 months ago

“Never purchase anything from Pandora. Poor customer service. Daughter bought 3 items, paid $170.00. The bracelet did not fit so she returned the bracelet to get another but was just refunded $5.95. When she contacted Customer Service they and asked for a larger size they said, “NO”. It had not been 30 days. Very disappointed Pandora!”

Helpful Report

Posted 2 months ago

“Dear Pandora’s lovers .Be careful when you shop in Westfield shopping centre Shepherds Bush!Yesterday my husband and I bought a bracelet for my daughter but when we opened a box at home it was empty!I can’t believe how professional is girl Sara who served us but I truly hope she will be punished for this!”

Helpful Report

Posted 2 months ago

“Visited the Kingston store today awful service and unhelpful staff decided against purchasing due to this only 2 customers in the shop and 4 staff members the manger Sabrina wasn’t even bothered by the staff’s attitude and wasn’t any more helpful clearly don’t need the sales Do better customers don’t need to experience such bad customer service”

Helpful Report

Posted 2 months ago

“I literally just got a new bracelet for my bday on august 31st and it is now September 26 and this bracelet changed colors, it tarnished really bad. Very bad quality jewelry. And then you take it into the store to get it cleaned and they refused to clean it bcus they don’t clean jewelry after 5 pm but they close at 9. Make it make sense!”

PANDORA 1 star review on 26th September 2025

Helpful Report

Posted 3 months ago

“I ordered an item to pick up in the Eaton Center store and it was processed and my payment went through. After haven’t received any emails about pickup after 24 hours I noticed on google maps the store is permanently closed. WHY would you allow me to purchase it for pickup at that store if it’s permanently closed. I had to call customer service for them to tell me in about 3 business days it will be canceled. THAT IS SOO INCONVENIENT. Mind you the first time I called the rep told me the store closed early, the second rep told me it is actually permanently closed. You need to update your platforms and update your reps and not inconvenience people. HORRIBLE!!!!”

Helpful Report

Posted 4 months ago

“I would give a 0 if I could. I bought a necklace. Went straight for food in the ondara where I purchased it. I tried it on and decided it was too heavy. Took it back almost straight away. I couldn’t see anything else in that particular store so asked for a refund so I could look online. I was told I could only have a credit note. I ended up buying a necklace and charm I didn’t really want. And the jewellery cleaner! Decided I definitely didn’t like the charm so went to the store in Benidorm. Long story short I ended up with 2 charms I didn’t really like as they didn’t have the one I had seen online. A daft clasp opener I thought o could use as a key ring as she said I could only get a credit note for that store. I still have the €5 credit note that I can’t and refuse to buy another thing from Pandora. Was pretty much fobbed off when I contacted customer service. Told in Spain it’s different. May I add .. the silver is a grey colour most of the time with no shine. Cheap nasty silver! The jewellery cleaner leaves a sticky residue and cleans nothing! Never again will I purchase from Pandora. How disappointing and a waste of €150.”

Helpful Report

Posted 4 months ago

PANDORA is rated 1.7 based on 354 reviews