Name: PANDORA
Rating: 1.70

“I bought a ring which came not as described and when I complained I got told they edit the photos ? Not only that, I still wanted to keep the ring as it was still nice and after wearing it for a few days (taking it off when bathing and washing up and also when sleeping) it has turned my finger green, none of my other Pandora rings have ever done this and when I’ve complained again I got told it’s not their problem and to wash my hands!! How rude, Pandora has lost my custom 😡”

Helpful Report

Posted 2 weeks ago

“I placed an order on a Sunday evening and, within minutes, realized it was being shipped to my previous address. Since Pandora’s Customer Service was already closed, I emailed them immediately and called as soon as they opened the following morning. At that point, my order was still in “pending” status and had not yet shipped. Despite contacting Pandora at the earliest possible opportunity, I was told that they could not cancel the order or correct the shipping address under any circumstances. The only option offered was to wait until the order shipped and then try to work with the carrier. This policy is unreasonable. If an order is still pending and has not shipped, customers should be able to correct an obvious mistake, especially when they notify the company immediately. Instead, Pandora places the burden, risk, and inconvenience entirely on the customer. I purchased from Pandora expecting both quality products and customer service that reflects the company’s reputation. Unfortunately, this experience has shown me that customer satisfaction takes a back seat to rigid policies. Because of this experience, Pandora has lost me as a customer. I will not be making future purchases, and I hope the company reconsiders this policy before other customers find themselves in the same situation.”

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Posted 3 weeks ago

“Pandora made me happy because, Me and my 9 year old niece went into the Pandora at The Willow Grove Mall. The sale assistant Laura was the nicest person, she was so patient with my niece while she picked her charms for her bracelet. Shot-out to Laura, thank you for being kind to my niece. Thank you to the store manager also. Great customer service.”

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Posted 3 weeks ago

“Purchased many items. When items break within a year there claim/ return policy is time consuming and they won't fix certain items that break Very disappointing James & Avery much better company Also better quality”

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Posted 4 weeks ago

“I am disgusted by a certain staff member at the Pandora Robina store Natalia was immensely rude and after speaking to the regional manager then decided to take it upon herself to refuse service to me. I had some Jewlery on the counter I asked her for the boxes they came in she threw them down turned her back on me complete arrogance ignored me and made me pack the jewlerey back in its packaging. She is a disgusting employee awful to deal with no customer service just hostility. She was speaking in Spanish to another customer regarding what was happening and it made me very uncomfortable. Worst experience at any Pandora store.”

Helpful Report

Posted 1 month ago

“Store name: Pandora Concord, CA I don't know the names of the 2 associates involved, I visited the concord store on 5/17/26 between 12pm-2pm upon walking in I received from a distance an offer of assistance from one associate in the back. I declined and continued looking at the charms, shortly after I had several questions and received a unique learning experience, that same associate awkwardly gave me the most stand-off responses, while looking down, and saying they didn’t have each charm i inquired about, one other associate renamed the one well known piece. Unfortunately, I felt overlooked disrespected and unheard, as the associate failed to establish eye contact and seemed dismissive of my inquiries, suggesting that the charms I asked about were either unavailable or just online. I inquired about a black panther charm that I seen online, only to be informed that it did not exist, and when I asked about a Wonder Woman charm, that I also seen online, the clerk that the greeting came from consulted another associate who shook her head no, so she started indicating that the Wonder Woman charm was known by a different name. Nevertheless, I continued looking around, and the first associate disappeared and the second one who previously shook her head no, I asked for assistance and she told me to wait for the 3rd associate with, to finish up with customers she was helping. A few minutes later, a couple from a different ethnic background entered the store, and the same associate who told me to wait, began assisting them with their purchase, which left me feeling like I didn’t matter, because of my skin color. As I reflected on my experience, I realized that the store's atmosphere had been off from the moment I arrived, and I couldn't help but wonder if my treatment had been influenced by my racial identity as an African American. Despite this, with it being my birthday in a week and having my niece and nephew with me, I chose to focus on the positive side of my day and leave. I am very upset I filed a formal complaint but no one has responded. I emailed another and was sent a small cloth like jewelry box and 500 points which I feel is far from enough.”

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Posted 1 month ago

“Pandora Basildon, I have had my gift card since last October, so difficult to use and to my surprise the lady that served me offered to do it for me! There were 2 ladies involved, one was Crystal and unfortunately can't remember the other name. The made the whole process a joy and they were exceptional. Pandora are very lucky to have these ladies ! Janice Reynolds”

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Posted 1 month ago

“Pandora jewelry m-o-a location sales associate Ashley was absolutely amazing words cannot begin to describe the amount of care and genuine interest / compassion she had in me and my husband and making sure that we left the store thoroughly happy. She went above and beyond her call of duty to make sure things fit properly even and going as far as taking her own jewelry off and having me try on for size to make sure that everything fit accordingly for future add-ons. 1000% approve. 😁😁😁😁😁😁”

Helpful Report

Posted 2 months ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

Helpful Report

Posted 2 months ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

Helpful Report

Posted 2 months ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

Helpful Report

Posted 2 months ago

“I was in Pandora Katane, Gravina di Catania, (Sicilia) and We waited for over 30 minutes, with our number, and the person serving us (a woman with long, shoulder-length black hair) let another woman who had missed her number go ahead of us (because she decided to go for a walk in the mall instead of waiting in line like the rest of us). It was a disaster; they were rude and had no respect for the people who were waiting in line. I was in others Pandoras and this had never happened to me before”

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Posted 2 months ago

“I called customer service. The person I spoke with had a very thick accent and it was extremely difficult to have a conversation with him. It was very frustrating. If you are going to have customer service representatives on the phone you need to be sure that they can be easily understood. This rep was not able to help me with my issue and I finally had to just say Forget it, I’ll go to a store! Very disappointed.”

Helpful Report

Posted 2 months ago

“I ordered two pairs of earrings and they arrived with one gift box. I did not request the additional premium packaging as these were birthday presents but assumed they would arrive with their own basic box. Apparently this is clearly stated in their terms (who reads those when buying earrings)! For the cost (not expensive but not cheap) I think a basic cardboard box for each item is not too much to ask instead of a plastic bag”

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Posted 2 months ago

“Absolutely beyond disappointed with the quality of this engraved piece I absolutely loved before it completely tarnished a few weeks later.. I definitely would NOT recommend this piece they offer for the price they charge and how it’s ruined.”

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Posted 2 months ago

“I went in to the Exeter branch today to ask for a stone to be replaced in my Pandora ring that I had had for several years - it had fallen out and I didn’t have the stone. I was absolutely astounded when they offered to give me a new ring free of charge !! Really excellent customer service ! Vicky was really lovely about it too ! Thank you Pandora !”

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Posted 2 months ago

“I was just trying to order some charms online and I accidentally put in the wrong address(which is my fault) but they said I can’t cancel the order after the confirmation email, but I placed my order 4 days ago and I still have to confirmation email so I tried customer service but it was so useless and misunderstanding and it said it could help me when I said I didn’t get the confirmation email??!!!!!”

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Posted 2 months ago

“Only received one box even though clearly two items as presents personalised! Have to pay£5 to get another box, engraving not very good either not like the preview”

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Posted 3 months ago

“I do not frequently shop at Pandora, but I must commend their customer service, which I found to be absolutely exceptional. Alejandra R and Samuel M, in particular, demonstrated remarkable understanding and patience, and their assistance with my situation was instrumental in saving my daughter's birthday.”

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Posted 3 months ago

“Not at all happy, brought a ring at bury st Edmunds store in dec as a Christmas present and the stone fell out in March took it back to the shop.hadnot got the receipt as had electronic receipt, was told they only keep record for 30 days so wouldn't be able to find it! Told me thr only thing would be to have it repaired (fair enough, ) then it would be a,£9 cost! NOT VERY HAPPY The jewellery is lovely expensive but ,I love it But will not be buying pandora again as think this policy is all wrong !! I have a lot of pandora jewellery rings bangles and charm bracelet witch is full of charms but sorry Moore!! SHAM DO NOTHAVE ELECTRONIC RECEIPT AS AFTER 30 DAYS NOT ABLE TO TRACE”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

PANDORA Reviews