PANDORA Reviews

Name: PANDORA
Rating: 1.68

1.7 Rating 332 Reviews

16 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.7

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ll never buy from Pandora again. My daughter was given a Pandora bracelet for her birthday. It didn’t fit, and when I tried to exchange it (with the original receipt), I was told flat out “no” because it was past 30 days. Think about that – a gift bought in advance, given on her birthday, and by the time we could get to the store… Pandora basically said tough luck. So my daughter was left with a bracelet she can’t even wear, and Pandora couldn’t care less. No flexibility, no compassion, no attempt to help – just a cold “computer says no” attitude. This isn’t just poor service, it’s disgusting. Other jewellers are miles ahead in terms of quality and customer care. Pandora feels outdated, overpriced, and stuck in its ways. When I mention Pandora to younger people, they literally say “never heard of it” – and after this, I can see why the brand is fading. If you value your money, your time, or your loved ones, avoid Pandora. There are so many better options out there that won’t treat you with the contempt Pandora does. They’ve lost me as a customer for life, and I’ll make sure everyone I know is aware of how badly they let us down.”

Helpful Report

Posted 1 week ago

“Unfreakingbelievable!!! I can't believe I'm on my way back for the seventh "7th" time in 2 years to get pandoras "constantly falling apart" low quality jewelry fixed! I'm sick of, and done with Pandora in every way, shape, and form!”

Helpful Report

Posted 2 weeks ago

“Bought gold necklace, got it in silver. Was unable to deliver it back and get the one i bought. Never buying from e-store ever again!!”

Helpful Report

Posted 3 weeks ago

“My children ordered me a beautiful bracelet for Mother’s Day. It was too large and I requested the return and a full refund. Return shipped and Pandora confirmed receipt and told me a full refund would process in 10 business days. 16 business days later, contacted Pandora to inquire regarding the refund. Placed on hold for a few minutes and was told an electronic gift card was emailed 13 days ago. I didn’t want a gift card, I wanted a refund. Double checked all folders in my email and found no email from Pandora. Asked for a copy of the communication which took several minutes to produce. First, I expected a refund, as per their instructions 13 days ago. Today was told it is a gift card. Be weary of a company that doesn’t do what they promise to do. It’s called integrity and I am finished purchasing Pandora products. Unsatisfied Customer in NC - Alexandra”

Helpful Report

Posted 1 month ago

“Don’t care abut ads usless Don’t pay use u tube”

Helpful Report

Posted 1 month ago

“I bought my daughter a stacking set of rings in April, it is early July now. This eas a bday gift. One of the zirconia stones fell out and the ring became misshapen. However the other ring did not change shape. The sales assistant kept emphasising that my daughter should never sleep with them on, because our body temperature increases during sleep and changes the shape of the rings... I had never heard such nonsense in my entire life. In the end, she told me to Google this a little more (regarding the body temp) and decided to replace my daughter's ring. I was very disappointed with the attitude and tone with which we were faced with. If the outcome was not in our favour, I would have taken things further, but one thing I am taking away from this is that they have lost 2 Pandora customers.”

Helpful Report

Posted 1 month ago

“First of all, I have to mention Pandora’s customer service. I honestly can’t believe such a well-known jewelry brand could have such disappointing service. The first time I called, no one picked up. Later, someone finally answered and promised to email me the next day — but I never received anything. After that, I called several more times. While they did answer, their responses were vague and repetitive, and I didn’t receive any real help. I also tried using the live chat, but they read my message and didn’t reply. All I want is to return an item I purchased but wasn’t satisfied with.”

Helpful Report

Posted 1 month ago

“Definitely a struggling company and you can tell by the immature staff they employ who have no idea how to respect their customers. Quality of charms are not made to last the years”

Helpful Report

Posted 1 month ago

“I have never been so disrespected in my life in dealing with retail. Katie, the store manager at Pandora Pinecrest location, was awful. Not only did she racially profile my two eight year old daughters and myself. Her customer service was nonexistent, wouldn’t honor Pandora’s policies and for no reason. Thankfully the staff at Beachwood mall was more than willing to stand up for what was right and honor the policies that Pandora has in place. For your jewelry needs please visit the staff at Beachwood place.”

Helpful Report

Posted 2 months ago

“Poor quality. I purchased my wife a Pandora bracelet and charms as a gift and the clasp on the bracelet lasted one week. They replaced the bracelet straight away this time we got two weeks out of the clasp before it broke also. My wife is totally turned off Pandora now due to the extreme Poor quality. She said she’s too scared to even wear it so what is the point !? I think that a Facebook page with no review section and no way to send a message is a telling sign of the lack of confidence in a company’s own product. I rang their head office in Australia and they simply advised to take back to store and exchange or get a refund and spend the money elsewhere.”

Helpful Report

Posted 2 months ago

“TERRIBLE customer service. First of all, I ordered an e-card to be sent to a colleague, and instead they sent it to me. When I tried to call customer service, I was on the line 25 minutes before anyone picked up. Then they said that they couldn’t cancel the order, they could not change the email address, and I could not have a refund. They kept putting me on hold; altogether the call took 45 minutes. And then finally when I said it’s Pandora’s fault that they sent it to the wrong email address and I want to talk to a supervisor and then the guy on the line who I could barely understand, said oh sorry I can’t hear you. You’ll have to call back at a later time. Hung up on me. Horrible company. Do not buy from them. There’s so many other places to get jewelry and you’ll be treated better.”

Helpful Report

Posted 3 months ago

“SwWasn’t allowed in store not even to look because there were already 2 patrons inside. Associates then conversed in Spanish. And said no entry. So rude went across to Swarovskis was treated beautifully and spent close to 500.00. I guess Pandora doesn’t need business”

Helpful Report

Posted 4 months ago

“If I could rate 0 I would. My story is going on for over 4 months. Too long to explain. Global and North American offices don’t respond. Customer service can’t do much.”

Helpful Report

Posted 4 months ago

“Charged me 3 times and then sent email saying they canceled order with no reason given. I finally got to talk to someone and they said it was out of stock and I should get a refund in3-5 days. The necklace is STILL on their website for sale. Be careful”

Helpful Report

Posted 4 months ago

“Purchased a bracelet on a Sunday. I found another bracelet at another store for a better price so I decided to return. They have a 30 day return policy on unused items. As I hand to representative she looks at it snd says it looks dirty. She then goes to another area out of my view. After she returns she says after viewing under a magnifying glass scratches are seen but not visible to the human eye. I explain the item was not worn so that is not possible. The manager then places it next to a showroom piece and claims color looks dull. I continue to let them know this is not true and I want a refund. After a few minutes the manager says give me your Id I will issue a refund this time. This is insane and a tactic to not issue refunds as posted.”

Helpful Report

Posted 4 months ago

“Foarte dezamagita! Am un lant roz achizitionat din argint aurit, nu il pot purta, in 2-3 ore dupa ce il pun la gat pielea se inroseste și fac vezicule. De asemenea sunt locuri in care s-a matuit și innegrit, chiar si o depunere verzuie. Desi am informat compania de aceasta situatie, refuza sa isi asume raspunderea!”

Helpful Report

Posted 5 months ago

“I have a rose gold bracelet with about 20 charms mixed between silver, rose gold, and gold. The bracelet lost color in parts and the rose gold charms stained the silver ones. I contacted customer service and they only tell you that they do not cover damage due to use. I keep the entire bracelet in its original box and only wear it on certain occasions. Many of the pieces are gifts. Customer service does not respond for anything and only apologizes. Pandora is quite expensive for the quality of what they are selling. Not recommended. I will never buy a piece again.”

Helpful Report

Posted 5 months ago

“What a joke. They recently had a managerial change and the new guy is such a jerk. Please bring back the old manager Zaria or make Sadie the manager. They know how to treat clients.”

Helpful Report

Posted 6 months ago

“Unfortunately I’ve just had a really bad customer service experience with Pandora. I placed an order guaranteed delivery for Valentine’s Day. The order never came. When I called to enquire my order I was told yes I can see it’s got lost but I can’t replace it. I’ll have to refund the order. This ment I would have to replace the order on line and lose out on the offer I had before (free item with so much spent) so I expressed my annoyance with this and asked could they not just replace my original order please. His response was for me to do it myself then call back (another 30mins unneeded phone call) for him to add the item onto my order (apparently he can do this but he can’t just issue the order again). Again not being happy with this I asked to speak to a manager. 9 days and 3 Emails later I got a call. No better response, they can’t replace only refund. Valentines long gone now so it seems pointless. I wouldn’t have been so annoyed if this was dealt with appropriately, however both employees I spoke to were unhelpful. No happy resolution made.”

Helpful Report

Posted 6 months ago

“My daughter pruchased a ring and after a couple month, the paint it is already pealing off. She went to the store yesterday and they won't honor the warranty.”

Helpful Report

Posted 7 months ago

PANDORA is rated 1.7 based on 332 reviews