Name: PANDORA
Rating: 1.70

“Pandora sent me a 14k yellow gold bracelet I did not check hallmarks as I bought it directly from pandora.i bought another and collected from the store.when cleaning my old one realized my one I bought in January 2026 only had the G585ale in clasp and not full Hallmarkings on the body of the bracelet.against the law in UK. After having 3 pandora stores say there's no full hallmarks to return.even a c converter said they'd give me £15 quid for a bracelet over a thousand pound.went to high street pawn broker they also said no markings on the body and against the law .they tested and it is gold but still devalues as a genuine item.had run around for weeks from pandora and every excuse under the sun.i collected over 20 years and never will I buy from this company again.i will say goodbye to all my hundreds of items I have bought over the years.i would appreciate head office of pandora uk to contact me but I know I will be waiting my time.im now thinking of taking the matter further.has anyone been to small claims court with pandora.”

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Posted 12 hours ago

“I bought a ring which came not as described and when I complained I got told they edit the photos ? Not only that, I still wanted to keep the ring as it was still nice and after wearing it for a few days (taking it off when bathing and washing up and also when sleeping) it has turned my finger green, none of my other Pandora rings have ever done this and when I’ve complained again I got told it’s not their problem and to wash my hands!! How rude, Pandora has lost my custom 😡”

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Posted 2 weeks ago

“I placed an order on a Sunday evening and, within minutes, realized it was being shipped to my previous address. Since Pandora’s Customer Service was already closed, I emailed them immediately and called as soon as they opened the following morning. At that point, my order was still in “pending” status and had not yet shipped. Despite contacting Pandora at the earliest possible opportunity, I was told that they could not cancel the order or correct the shipping address under any circumstances. The only option offered was to wait until the order shipped and then try to work with the carrier. This policy is unreasonable. If an order is still pending and has not shipped, customers should be able to correct an obvious mistake, especially when they notify the company immediately. Instead, Pandora places the burden, risk, and inconvenience entirely on the customer. I purchased from Pandora expecting both quality products and customer service that reflects the company’s reputation. Unfortunately, this experience has shown me that customer satisfaction takes a back seat to rigid policies. Because of this experience, Pandora has lost me as a customer. I will not be making future purchases, and I hope the company reconsiders this policy before other customers find themselves in the same situation.”

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Posted 3 weeks ago

“Purchased many items. When items break within a year there claim/ return policy is time consuming and they won't fix certain items that break Very disappointing James & Avery much better company Also better quality”

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Posted 4 weeks ago

“I am disgusted by a certain staff member at the Pandora Robina store Natalia was immensely rude and after speaking to the regional manager then decided to take it upon herself to refuse service to me. I had some Jewlery on the counter I asked her for the boxes they came in she threw them down turned her back on me complete arrogance ignored me and made me pack the jewlerey back in its packaging. She is a disgusting employee awful to deal with no customer service just hostility. She was speaking in Spanish to another customer regarding what was happening and it made me very uncomfortable. Worst experience at any Pandora store.”

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Posted 1 month ago

“Store name: Pandora Concord, CA I don't know the names of the 2 associates involved, I visited the concord store on 5/17/26 between 12pm-2pm upon walking in I received from a distance an offer of assistance from one associate in the back. I declined and continued looking at the charms, shortly after I had several questions and received a unique learning experience, that same associate awkwardly gave me the most stand-off responses, while looking down, and saying they didn’t have each charm i inquired about, one other associate renamed the one well known piece. Unfortunately, I felt overlooked disrespected and unheard, as the associate failed to establish eye contact and seemed dismissive of my inquiries, suggesting that the charms I asked about were either unavailable or just online. I inquired about a black panther charm that I seen online, only to be informed that it did not exist, and when I asked about a Wonder Woman charm, that I also seen online, the clerk that the greeting came from consulted another associate who shook her head no, so she started indicating that the Wonder Woman charm was known by a different name. Nevertheless, I continued looking around, and the first associate disappeared and the second one who previously shook her head no, I asked for assistance and she told me to wait for the 3rd associate with, to finish up with customers she was helping. A few minutes later, a couple from a different ethnic background entered the store, and the same associate who told me to wait, began assisting them with their purchase, which left me feeling like I didn’t matter, because of my skin color. As I reflected on my experience, I realized that the store's atmosphere had been off from the moment I arrived, and I couldn't help but wonder if my treatment had been influenced by my racial identity as an African American. Despite this, with it being my birthday in a week and having my niece and nephew with me, I chose to focus on the positive side of my day and leave. I am very upset I filed a formal complaint but no one has responded. I emailed another and was sent a small cloth like jewelry box and 500 points which I feel is far from enough.”

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Posted 1 month ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

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Posted 2 months ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

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Posted 2 months ago

“I ordered a charm bracelet 18 months ago, it has just broken after that time. It is covered by the two year warranty offered by Pandora I contacted customer services and they said I could swap it by going in store, I went in store and requested to exchange the faulty item with a new one where I was told the charm bracelet was discontinued and they did not have any in store and cannot ship items from other stores due to cost (even though it is Pandora complete fault for the broken jewellery). They offered me the price of the charm bracelet in credit but I wasn’t allowed the one that had broke even though the item they sold came with two year warranty. Not good enough for the price.”

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Posted 2 months ago

“I was in Pandora Katane, Gravina di Catania, (Sicilia) and We waited for over 30 minutes, with our number, and the person serving us (a woman with long, shoulder-length black hair) let another woman who had missed her number go ahead of us (because she decided to go for a walk in the mall instead of waiting in line like the rest of us). It was a disaster; they were rude and had no respect for the people who were waiting in line. I was in others Pandoras and this had never happened to me before”

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Posted 2 months ago

“I called customer service. The person I spoke with had a very thick accent and it was extremely difficult to have a conversation with him. It was very frustrating. If you are going to have customer service representatives on the phone you need to be sure that they can be easily understood. This rep was not able to help me with my issue and I finally had to just say Forget it, I’ll go to a store! Very disappointed.”

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Posted 2 months ago

“I ordered two pairs of earrings and they arrived with one gift box. I did not request the additional premium packaging as these were birthday presents but assumed they would arrive with their own basic box. Apparently this is clearly stated in their terms (who reads those when buying earrings)! For the cost (not expensive but not cheap) I think a basic cardboard box for each item is not too much to ask instead of a plastic bag”

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Posted 2 months ago

“Absolutely beyond disappointed with the quality of this engraved piece I absolutely loved before it completely tarnished a few weeks later.. I definitely would NOT recommend this piece they offer for the price they charge and how it’s ruined.”

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Posted 2 months ago

“I was just trying to order some charms online and I accidentally put in the wrong address(which is my fault) but they said I can’t cancel the order after the confirmation email, but I placed my order 4 days ago and I still have to confirmation email so I tried customer service but it was so useless and misunderstanding and it said it could help me when I said I didn’t get the confirmation email??!!!!!”

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Posted 2 months ago

“Only received one box even though clearly two items as presents personalised! Have to pay£5 to get another box, engraving not very good either not like the preview”

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Posted 3 months ago

“I bought the letter s gold charm. It was too small. It looks like nothing next to other charms.”

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Posted 4 months ago

“Over priced costume jewelry that tarnishes so easy. I’ve bought my wife a lot of stuff over the years but I will no longer be a customer.”

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Posted 5 months ago

“I received the pandora clasp pavè bracelet for my 55 year b’day… I'm writing about my Pandora Clasp Pave bracelet. The braided chain is starting to unravel, causing loose ends that are damaging my clothes and, more concerning, cutting my skin. Could I please get this checked and possibly replaced or repaired? I'd appreciate your help with this safety issue.”

PANDORA 1 star review on 12th January 2026

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Posted 6 months ago

“Online order of two charms delivered 21 Dec. Opened 25 Dec (these were an Xmas present) - one item missing. Contacted Pandora Customer Service to report missing item. They declined to offer either a replacement or refund, claiming any issues must be reported within 48 hrs of delivery. Did ask them, twice, where and when I'd been advised of this deadline - no response. No hint of an apology, and their closing remark was "feel free to make a claim via your credit card provider"!”

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Posted 6 months ago

“I purchased 5 pandora bangle bracelets. I live in western ny and its a blizzard here. My items were all in one small box the size of an envelope, yet instead of putting it in my mailbox it was thrown on my porch to be burried in wet snow. A complete soggy mess. Then, 5 bracelets, only 2 boxes? The rest in bags like i ordered from temu or wish. Whos giving a gift like that? No box...Very, very unprofessional and totally unacceptable! I called and they said sorry we cannot replace boxes and were as rude as can be...lost a 20+ year customer with that! Would highly recommend not purchasing on line! Customer service 0 stars...”

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Posted 6 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

PANDORA Reviews