PANDORA Reviews

Name: PANDORA
Rating: 1.69

1.7 Rating 337 Reviews

16 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.7

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke. They recently had a managerial change and the new guy is such a jerk. Please bring back the old manager Zaria or make Sadie the manager. They know how to treat clients.”

Helpful Report

Posted 7 months ago

“Unfortunately I’ve just had a really bad customer service experience with Pandora. I placed an order guaranteed delivery for Valentine’s Day. The order never came. When I called to enquire my order I was told yes I can see it’s got lost but I can’t replace it. I’ll have to refund the order. This ment I would have to replace the order on line and lose out on the offer I had before (free item with so much spent) so I expressed my annoyance with this and asked could they not just replace my original order please. His response was for me to do it myself then call back (another 30mins unneeded phone call) for him to add the item onto my order (apparently he can do this but he can’t just issue the order again). Again not being happy with this I asked to speak to a manager. 9 days and 3 Emails later I got a call. No better response, they can’t replace only refund. Valentines long gone now so it seems pointless. I wouldn’t have been so annoyed if this was dealt with appropriately, however both employees I spoke to were unhelpful. No happy resolution made.”

Helpful Report

Posted 7 months ago

“My daughter pruchased a ring and after a couple month, the paint it is already pealing off. She went to the store yesterday and they won't honor the warranty.”

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Posted 8 months ago

“I bought a ring on January 11th and tried to return it January19th. Never wore it as I could not ger it over my finger with arthritis. So decided to take it back. They said they could not take it back. It has never been on my finger. They didnt believe me. Very angry about this. They said to try to sell it. I would take a loss. Would really like customer service to take care of this. Thank you”

Helpful Report

Posted 9 months ago

“Multi-year subscriber. Service ok but it's easier to cancel cable TV. Worthless, unethical mobile cancelation steps and bot-based chat designed to prevent cancellation.”

Helpful Report

Posted 9 months ago

“I brought a earring fot the amount $140.00 and got a free bracelets in Pandora's located at N.Shore mall in Peabody at pandoras promotional policies and nobody informed that if they return purchased items that qualified them for a "free" bracelet or promotional item, the free item must also be returned. This can lead to frustration, especially if the terms of the promotion were not explained clearly at the time of the purchase”

Helpful Report

Posted 9 months ago

“I placed 2 charms in my cart I was interested in. I moved one after to wish list and placed my order total 43.00 with my 9.99 shipping. When I received my email confirm it added the other charm now total 143.00. I called customer service right away and the rude CSR rep said I can either take it to the store for a return or sell it off at UPS???????? That Defeats the purpose of paying extra to ship to have it home delivered. Stupid Policy for a jewelry store especially since it was literally within 2 min of the order it was Still processing.”

Helpful Report

Posted 9 months ago

“I do not recommend doing business with this company. They have terrible customer service. I took advantage of a holiday promotion they were running which included a free bangle with purchase. The charms and bangle were gifts for my daughter. But when she tried on the bangle, it was too small. When I went back to the store to exchange it for a larger one, they said they didn't have anymore of those bangles and they wouldn't substitute it for another bangle of comparable price. They hung me out to dry! I won't be buying another Pandora product again. They seem to have zero respect for their customers.”

Helpful Report

Posted 9 months ago

“Καμμια εξυπηρέτηση. Αγένεια. Δεν αλλάζουν δώρο που αγοράστηκε on li e σε φυσικό καταστημα ενώ ψευδώς είχαν ενημερώσει ότι ειναι εφικτό”

Helpful Report

Posted 9 months ago

“I purchased a Spider-Man charm before the summer , the brazalete is only used weekends. Two weeks ago, begining of December. The hanging Spider-Man breaks off from the little ring. I am told by the member of staff that sold it to me and by the member of staff on duty last week that it will be exchanged, to keep an eye when there will be back in stock. I did not keep the receipt. And I told them that. They both said it was ok. I went in today as I saw they had it in stock to be told they would not replace it without a receipt. Not impressed at all.!!!!”

Helpful Report

Posted 9 months ago

“Do not buy. I wasted over $1k and bracelets start to tarnish.”

Helpful Report

Posted 9 months ago

“Purchased a bracelet with a heart clasp Nov 14, 2024 for a Christmas gift. The bracelet was too small. Took to Pandora store Dec 26, 2024 for an exchange. They didn't have the heart clasp in a larger size, so I got the barrel clasp. Eventhough both were the exact SAME regular price, I had to pay an addition $23 dollars for the replacement. That does not seem fair. Pandora is a ripoff. I am not happy!!”

Helpful Report

Posted 9 months ago

“Too expensive for low cost materials.”

Helpful Report

Posted 10 months ago

“Trying to return anything with these people is a joke!! they want you to jump through hoops to process a return. you guys can keep your shi* last order you get from me.”

Helpful Report

Posted 10 months ago

“Do not buy this necklace. Your hair will get caught in it and it will hurt. They refused to refund to me even tho it hurts.”

Helpful Report

Posted 10 months ago

“Awful company. Gift vouchers don't work. Purchases not fulfilled and customer service are absolutely useless”

Helpful Report

Posted 10 months ago

“Really disappointed at their customer service at Bay Plaza. When you buy from them they are nice. Until you have to return. They gaslight you into buying something else. Or they give you the worst attitude. SHAME ON YOU Pandora!”

Helpful Report

Posted 10 months ago

“Disgusting customer service. There was a glitch on their website and they refused to acknowledge or accommodate me after I spent hundreds of dollars on items I very much wanted. In the end I was the one that was inconvenienced by their mess and they acted like they did not want my service. Terrible experience and I will not be shopping there again.”

Helpful Report

Posted 10 months ago

“Pandora is by far the worst company to purchase from. Do not waste you TIME nor MONEY on purchasing anything from this company”

Helpful Report

Posted 10 months ago

“Pandora is a bad company I had bought a bracelet is not good as lock won’t lock .and I came in the store want a exchange they won’t do it and claim it’s on me..”

Helpful Report

Posted 10 months ago

PANDORA is rated 1.7 based on 337 reviews