PANDORA Reviews

Name: PANDORA
Rating: 1.65

1.7 Rating 319 Reviews

15 %

of reviewers recommend PANDORA

Company Reviews

Questions

Metrics

1.7

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PANDORA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow my Pandora journey has begun. Staff was lovely and friendly, full of advice.. bought my first ring at the beginning of the week and then went back at the end of the week for 2 more.. stunning rings..”

Helpful Report

Posted 2 weeks ago

“Went to uxbridge pandora today Saturday 3rd may to purchase some charms . We were served by this wonderful store assistant who was very chatty she asked about my other bracelets i was wearing and what woderful customer service she gave us.unfortunately we do not know her name as it wasn't on the receipt but her terminal number wasGBMT000302 .I don't normally leave reviews but felt I had to this time”

Helpful Report

Posted 1 month ago

“I visited the pandora store in Bristol yesterday. I was served by a lovely kind and patient store assistant. I bought several items, including a ring and an engraved charm. The assistant was called Anna and they said they had only just started in the store. Only being there for a couple of days. As a retired pandora assistant from Yeovil, I understood the pressures and expected hoops you have to jump through on a daily basis. Anna was exceptional under the pressure of a busy store with out much backup from other staff. I say this as the other staff were serving and there were plenty of people looking around browsing needing attention. At no point did Anna do the hard sell and look great care ensuring I was happy with my purchase. I hope Pandora looks after this lovely lady. Date of experience: 24 April 2025”

Helpful Report

Posted 1 month ago

“very happy with the service at my local store her name was daniel and her customer service was excellent”

Helpful Report

Posted 4 months ago

“Denise helped us today in our purchase of 2 Pandora silver bracelets. She was friendly, efficient, knowledgeable and gave us excellent customer service ! Go Cowboys !!”

Helpful Report

Posted 5 months ago

“I came in today to do an exchange and was pleasantly approached by Ashtyn at your Auburn Hills location inside Great Lakes Crossing Mall. I just wanted Pandora to know that she is a great asset to your company. I was very pleased with her caring and warm customer service. We as customers need more people like Ashtyn. Her staff also were pleasant. Genesis especially…A1 customer service with both of these young ladies.”

Helpful Report

Posted 6 months ago

“My shopping experiences are always amazing and Kate is my go to girl she is awesome and always makes it fun when I pick out my jewelry I love to mix and match the pieces I choose and they always turn out so pretty!!!!!”

Helpful Report

Posted 7 months ago

“I have been shopping at pandora for years. I absolutely love it. The customer service is great and professional. They have great patience the product is amazing and the prices are affordable as well. They always have promotions and sales going on. Go check them out.”

Helpful Report

Posted 8 months ago

“Melanie from the 125th was awesomesauce”

Helpful Report

Posted 9 months ago

“Pandora is amazing!”

Helpful Report

Posted 11 months ago

“Have bought of pandora in store multiple times over the years but recently purchased 3 rings online that were to be shipped from Australia. I was pleasantly surprised when my products arrived within 3 days after being shipped from Austalia to Newzeland. Everything was beautifully packaged and all rings were true to size. Will definitely recommend online purchases!”

Helpful Report

Posted 11 months ago

“The customer service at the Carolina Place Pineville location is excellent 👏🏽 The store managers, Jessi and Lonie have wonderful personalities and knowledge of the merchandise. Thanks”

Helpful Report

Posted 1 year ago

“Nicole always helps me find exactly what I’m looking for and sometimes I end up walking out with more than I planned on… but with her help I’ve been able to make my bracelets look amazing as well as the others I’ve purchased as gifts the staff is always so welcoming and helpful thanks again Fresno mall Pandora staff”

Helpful Report

Posted 1 year ago

“I would just like to say credit where credit is due I recently took some of my Pandora jewellery to the store in Sutton Coldfield they didn’t put pressure on me to send it away to be cleaned I wanted to see if it all came back like new and oh my god it certainly did I am absolutely delighted with how beautiful it looks again well worth the money I will definitely be sending more of my items to be cleaned fabulous is all I can say.”

Helpful Report

Posted 1 year ago

“Well, all complaints aside, commercials tell what's in Pandoras' box huh...carry on...I think it's awesome!!! Life is good”

Helpful Report

Posted 1 year ago

“I found online a perfect gift to my wife birthday. In a few hours I received the confirmation to pick up. The service in Pandora Plaza del Sol in Puerto Rico was excellent. A first-class staff. Thanks!!”

PANDORA 5 star review on 15th October 2023

Helpful Report

Posted 1 year ago

“Wooow! Today I went to the new location at hoogstraat it is super nice! It now its called totoro not pandora anymore. They did an amazing job ! And the shop is super clean. It matches much more with the quality of aplying the nail polish Chen did an amazing job at my french pedicure😍”

Helpful Report

Posted 2 years ago

“No soy un gran fan de las compras online, así que no esperaba mucho de esta tienda. Pero me alegra decir que me equivoqué, está más que bien.”

Helpful Report

Posted 2 years ago

“Your jewelry speaks for itself it's beautiful and bright and has meanings on each charm that means a lot to the one you love or to myself”

Helpful Report

Posted 2 years ago

“The lady from the Plymouth store couldn't of been more helpful. It was one of the best times I've been in there. I don't know her name but she had long pink stripy nails.”

Helpful Report

Posted 3 years ago

PANDORA is rated 1.7 based on 319 reviews