PANDORA Reviews

Name: PANDORA
Rating: 1.69

1.7 Rating 337 Reviews

16 %

of reviewers recommend PANDORA

Company Reviews

Questions

Metrics

1.7

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PANDORA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never ever buy Pandora again and will tell as many people I can of your bull s**te return policy, which means you sell sub standard quality items and hide behind people's in ability to prove the flaws. In the meantime, i will contact my card provider and have the jewellery assessed by an independent jeweller.”

Helpful Report

Posted 1 year ago

“Used to be phenomenal. Is now Temu level quality. Take your money literally anywhere else.”

Helpful Report

Posted 1 year ago

“Horrible customer service, this has happened to me twice I bought 4 charms and purchased 4 gift boxes to give to my friends, the charms showed up but without the boxes, I called 3 times in 2 months to receive the boxes I paid for each time they said they would put in a request for them still haven’t received the first 5 I purchased at Christmas, so this is 2 shipments without boxes and gift cards and $700 later this will be my last purchase from Pandora. It would be so simple for them to fix the error.”

Helpful Report

Posted 1 year ago

“Horrific customer service, product is extremely low quality with stones falling out and then months of delay for replacement. Will never purchase again and counsel everyone I know not to either.”

Helpful Report

Posted 1 year ago

“I had purchased a bracelet from Pandora. The clasp on the original bracelet kept coming open and didn't close correctly. I was able to return the bracelet and received a new one. This bracelet also had issues with the clasp. while wearing it the bracelet fell off and was lost.”

Helpful Report

Posted 1 year ago

“i bought a “gold plated” ring two months ago and the gold started coming off”

Helpful Report

Posted 1 year ago

“Pandora jewelry is really beautiful but the tennis bracelets won't last you more than 3 months not worth the money. And no they will not care to fix it.”

Helpful Report

Posted 1 year ago

“Customer service is deplorable. Have to wait for them to resolve an order with UPS that was never delivered before I can get a refund. Then wait another 10-14 days to have it refunded once resolved. Have been a customer for years building bracelets for myself, my granddaughters and other family members/friends. You have lost a customer.”

Helpful Report

Posted 1 year ago

“1st ring stone missing in less than 30 days, replacement same story, third ring 2 stones missing in less than 2 weeks fourth ring , worn once, stone missing”

Helpful Report

Posted 1 year ago

“I used to be a pandora Stan but earlier this year my husband and I bought their red heart collection and all the metal tarnished! I’m afraid the quality isn’t what it used to be 🥲 my red heart bracelet also snapped and broke. So heart broken. We are currently doing our research to find a different jewelry retailer to buy jewelry from that is affordable but won’t tarnish or break from daily wear and tear.”

Helpful Report

Posted 1 year ago

“Music was fine and I understand you need advertisers, but the commercial should be in ENGLISH!!! THAT IS AWFUL YOU PLAY SPANISH!! ANY OTHER language other than ENGLISH is WRONG!!”

Helpful Report

Posted 1 year ago

“Pandora is amazing!”

Helpful Report

Posted 1 year ago

“So my boyfriend bought me £500 worth of Pandora. They send on the website it will take around 8-9 business days till it comes. First problem, it took two weeks for not even half of the stuff to come, and we are still waiting for the rest to come. Second problem was that they were fake. I wish I could be lying but they were fake as they made my finger turn green. Third problem: my gold ring turned silver, which for what i know off should not happen to a good quality ring. I would like to say, just go to the store and do not pay online because it will rip you off with fake jewellery. That's disgusting and horrible of you Pandora .”

Helpful Report

Posted 1 year ago

“Have bought of pandora in store multiple times over the years but recently purchased 3 rings online that were to be shipped from Australia. I was pleasantly surprised when my products arrived within 3 days after being shipped from Austalia to Newzeland. Everything was beautifully packaged and all rings were true to size. Will definitely recommend online purchases!”

Helpful Report

Posted 1 year ago

“App is unresponsive. This has to be the worst app ever!”

Helpful Report

Posted 1 year ago

“Pandora Wimbledon are holding my ring hostage after I brought it to the store in October 2023 to be repaired. All staff (particularly the manager) have been extremely rude, refusing to accept there was a mistake made and not a single apology issued for the long wait time for getting the ring fixed after they admitted they lost the ring. Staff were so rude to me that I left the store multiple times in floods of tears. I visited the store about 7 times from October 2023 to May 2024 and staff were rude each time demanding I paid more money to get the ring fixed, calling me a liar and gaslighting me into believing I was the one in the wrong. The ring holds massive sentimental value, I have had it for over 5 years and the store will not let me take my ring back. I have rung customer helpline and nothing has been done other than an empty promise that they will look into it. Not a single apology issued for the upset caused and still not returning my own property to me. Awful.”

Helpful Report

Posted 1 year ago

“Stop pushing the lesbian association with your products. Pandora is for the majority not the minority.”

Helpful Report

Posted 1 year ago

“Bad company, I used to buy a lot of things from them but the last time that i went to a particular store, an employee from the store keep the bracelet that I Bought. I talked with a lot of people from Pandora, until now i don't have any answer. Never again i will buy pandora! Worst customer service”

Helpful Report

Posted 1 year ago

“Purchased an engraved heart for Mother’s Day. I am the incorrectly engraved the heart. When I called to get the problem rectified, they admitted they made a mistake, but would not fully refund my complete purchase in order to re-purchase the order the way I ordered it. They want me to pay for their mistake. Bad business will not be purchasing anything from them ever again, knowing that they will not correct or wrong.”

Helpful Report

Posted 1 year ago

“A friend purchased 3 rings for me for my birthday 29 days ago. Two of them is turning so i called the store about returning or exchanging them because I purchased the warranty, but I was told there is noting i can do until the 1 year is up and my warranty goes into effect. THATS CRAZY.. My friend paid almost $300.00 for my birthday rings and now i can't even wear them.. The store I used was Willowbrook Mall inside of Macys , Houston Tx. DO NOT GO TO PANDORA.......”

Helpful Report

Posted 1 year ago

PANDORA is rated 1.7 based on 337 reviews