PANDORA Reviews

Name: PANDORA
Rating: 1.69

1.7 Rating 366 Reviews

16 %

of reviewers recommend PANDORA

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1.7

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't honor sale/gifts. I ordered 3 charms yesterday during a sale and the items claimed to be in stock. Today I work up to and email saying the "free" gift was cancelled it the rest of the order is fine. I called to see if there was a different store I could pick up the item that was cancelled or choose another the answer was no. They couldn't do anything. How is that customer service?? Can't change the item or the store I choose to pick it up? I than ask to cancel the order and they said they can't I would have to wait for it to be shipped out and return it. I'm totally done with Pandora and closing my credit card with them.”

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Posted 1 year ago

“I decided to invest in a company that promised me a 100% guarantee of their services and the potential to make a significant profit. However, I encountered an issue when they requested an additional payment via SMS that I was unsure about. Fortunately, a friend introduced me to Spectrum-Crest, a reputable company that I reached out to for assistance. Thanks to their help, I was able to recover my savings.”

PANDORA 1 star review on 26th September 2024

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Posted 1 year ago

“I have been shopping at pandora for years. I absolutely love it. The customer service is great and professional. They have great patience the product is amazing and the prices are affordable as well. They always have promotions and sales going on. Go check them out.”

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Posted 1 year ago

“Pandora steals and does not honor their promotions, they have very poor customer service, and if you don't insist, they neither send the products nor refund the money. Horrible, thieves”

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Posted 1 year ago

“Do not buy Pandora jewelry online. I purchased a 4,000 piece of jewelry and to my surprised the package arrived without any jewelry in it. Customer service is giving me the run around and acts like their loss is grater than mine. I will never order from them again.”

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Posted 1 year ago

“This place ripped you off I paid $17 for 1 to 2-day shipping not 3-day shipping and then they tried to tell me that there's a one-day extra it was supposed to be a birthday gift and they will not refund the $17 shipping I paid it was a smart charm for $17 it should have been overnighted to me not put on a truck these people are joke”

Helpful Report

Posted 1 year ago

“Customer service is horrible! No returns after a month for DEFECTiVE items. The sales ladies are nice in the store, until you come back for a return. Then, the nasty attitude surfaces. Not buying one single piece again. The quality has also declined after the pandemic. It's sad that this company doesn't stand for their overpriced items!”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever dealt with. I purchased earrings and within 45 days, 1 broke. Went back to the store and was told I had to call for repair or replacement. I purchased the coverage insurance. 2 months later and still unable to reach customer service for help. Each call, I'm put on a never ending hold. I have purchased a lot of merchandise from this company and spent thousands of dollars. They just lost a great customer. I will never patron another Pandora store and I have posted same on Facebook. My friends are shocked and saddened to learn this. So appears they may lose more customers.”

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Posted 1 year ago

“Melanie from the 125th was awesomesauce”

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Posted 1 year ago

“I will never ever buy Pandora again and will tell as many people I can of your bull s**te return policy, which means you sell sub standard quality items and hide behind people's in ability to prove the flaws. In the meantime, i will contact my card provider and have the jewellery assessed by an independent jeweller.”

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Posted 1 year ago

“Used to be phenomenal. Is now Temu level quality. Take your money literally anywhere else.”

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Posted 1 year ago

“Horrible customer service, this has happened to me twice I bought 4 charms and purchased 4 gift boxes to give to my friends, the charms showed up but without the boxes, I called 3 times in 2 months to receive the boxes I paid for each time they said they would put in a request for them still haven’t received the first 5 I purchased at Christmas, so this is 2 shipments without boxes and gift cards and $700 later this will be my last purchase from Pandora. It would be so simple for them to fix the error.”

Helpful Report

Posted 1 year ago

“Horrific customer service, product is extremely low quality with stones falling out and then months of delay for replacement. Will never purchase again and counsel everyone I know not to either.”

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Posted 1 year ago

“I had purchased a bracelet from Pandora. The clasp on the original bracelet kept coming open and didn't close correctly. I was able to return the bracelet and received a new one. This bracelet also had issues with the clasp. while wearing it the bracelet fell off and was lost.”

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Posted 1 year ago

“i bought a “gold plated” ring two months ago and the gold started coming off”

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Posted 1 year ago

“Pandora jewelry is really beautiful but the tennis bracelets won't last you more than 3 months not worth the money. And no they will not care to fix it.”

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Posted 1 year ago

“Customer service is deplorable. Have to wait for them to resolve an order with UPS that was never delivered before I can get a refund. Then wait another 10-14 days to have it refunded once resolved. Have been a customer for years building bracelets for myself, my granddaughters and other family members/friends. You have lost a customer.”

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Posted 1 year ago

“1st ring stone missing in less than 30 days, replacement same story, third ring 2 stones missing in less than 2 weeks fourth ring , worn once, stone missing”

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Posted 1 year ago

“I used to be a pandora Stan but earlier this year my husband and I bought their red heart collection and all the metal tarnished! I’m afraid the quality isn’t what it used to be 🥲 my red heart bracelet also snapped and broke. So heart broken. We are currently doing our research to find a different jewelry retailer to buy jewelry from that is affordable but won’t tarnish or break from daily wear and tear.”

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Posted 1 year ago

“Music was fine and I understand you need advertisers, but the commercial should be in ENGLISH!!! THAT IS AWFUL YOU PLAY SPANISH!! ANY OTHER language other than ENGLISH is WRONG!!”

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Posted 1 year ago

PANDORA is rated 1.7 based on 366 reviews