I've been a loyal Pandora customer for years, but my recent experience has completely soured my perception of the brand. I attempted to use an expired gift card, a common occurrence, and was met with an inflexible and disappointing response from customer service. Despite my polite request and explanation, Pandora refused to reinstate the card worth £55, effectively pocketing the unused funds. This lack of customer empathy and willingness to profit from a minor oversight is truly disheartening. It's clear that Pandora prioritizes its bottom line over customer satisfaction. I urge potential customers to reconsider their purchases and seek out brands that value their customers and treat them with respect. I hope this review serves as a warning to others and encourages Pandora to reevaluate its customer service policies.