I wish I researched the Pandora online reviews before I purchased from them. I will NEVER order from them again! I ordered a few items online back in Nov 2021 and when I received them I had 2 items that I don't like so I returned them back by mail in the beginning of Dec 2021 (don't know why they can't be return in store like other companies do). I also keep tracking my parcel and know it had made it back to the Pandora warehouse which it did. Until now I still have not receive my refund. I called them 6 times about this, they either say it is still processing or there is a glitch in the system and now it is fixed you should receive it in 7-10 business. I waited for 2 months now and I still have NOT receive my refund. So ridiculous.! Never thought such a big reputable company will do that.