It's little wonder Pandora don't show reviews on their page, they are totally dependent on you believing their shop front set up suggests they offer quality, nicely packaged products you can trust - don't be fooled. I should have learned my lesson after returning a delivery earlier this year, but I went on thinking it may be a fluke. Nope, postage took around 10 days and the charm arrived in a flat envelope despite having paid for gift wrap, no box. This was a special birthday gift sent from the Pandora.au website for a relative in Aus. My first order was sent in cheap tiny plastic zip bags. The bracelet barely fitted in. Looked like I had won it out of a seaside machine. I think I have really seen the true quality of Pandora products, without the glitzy shop front - cheap rubbish.