Customer service very poor. Received a necklace and earring set for a retirement gift and only wore 3 times and clasp on necklace refused to close. Took in to store and was told by clerk very easy fix but person who did these things in the next day. Went in next day and told a very different story. They would not fix and in order to send off, needed a sales receipt. I wanted to pay for repairs, told not their policy without a sales receipt. Took to a jeweller repaired in minutes. Would not purchase anything at Pandora again.