Absolutely disgraceful customer service! I was bought a charm by my 72 year old Nan and a few months later it has lost the rose gold coating and I returned it to the store where Neda the store manager was extremely rude and told me it’s fake!! My poor Nan wouldn’t even know how to buy a fake! This store has obviously sold me a fake (having googled this I can see this is becoming common with Pandora). They said they sent it off to be authenticated however I don’t believe they ever did!! This is a £30 charm and it’s the principle not the money I am disgusted how someone who works in customer service can be so rude! She basically was calling my 72 year old Nan a liar when there the ones who have sold a fake charm and will do nothing to solve it!!!