I felt insulted the way I was treated just because I AM ASIAN , RACIST. I bought worth of $800 Pandora accessories for my three kids as a gift. My son didn’t like the charms but decide to kept just the black bracelet , my youngest one likes her ring , but my eldest didn’t like any of them . So I decided to return the item at Fairview Point Claire were I purchased them. I was told by a sales lady EMILY that I need a proof of purchase in able to return, but in my surprise what she really want me to show her is that small piece of paper that comes out from the debit machine. I used my CC , she said that “ she doesn’t need any other proof of purchase 🧾 except that small price of paper from the debit machine because she need that special code from the print out. I keep on telling her that , I have the proof from my email that the Pandora send. The full information is written right there. She keep on insisting that , what ever I have is not acceptable and she can only except exchange or issue me a gift card. I keep on telling her that I have no intention of going for both because I have NO NEED of them at the moment, and still she keep on saying that , “ you still have a few weeks to locate that piece of paper and you have a whole year to decide what to buy once I accepted that gift card”. So in my prostration I admit I kind of loose it and blur out and swear ( f) a few times but not meant for her but to that stupid POLICY OF PANDORA that she keep on insisting. I can’t believe that for my 34 years of shopping and returning goods , this is the very first time that I encountered this kind of POLICY that she keep on repeating. Even told me that she is not the one implementing this POLICY but the PANDORA itself. So out of my curiosity I called PANDORA ROCKLAND MALL/ EATON CENTER / CARREFOUR LAVAL and asked this three FRANCHISE location about there return policy. All of them said exact same thing “ once you are into the system and you lost your original receipt ( any receipt for that matter) and you receive your receipt to your email that is acceptable because all the information they needed is written right there. So I went back and told her that I contacted 3 Pandora store and was told that email receipt is good enough and still for goodness sake , SHE IS REALLY STICKING TO HER OWN POLICY OF NO ORIGINAL RECEIPT, NO REFUND. And even told me that every PANDORA store has their own policy. So me being stubborn, I told her I need to speak to her manager , and she said that she already spoken to her manager and said exactly same thing “NO RECEIPTS ON HAND, NO REFUND “ and I insisted that I am not moving out from there until I talk to her manager myself, then she said “ she can’t disturb her manager bec. today is her day off and can’t be reach “ , didn’t she just told me that , she just spoke to her”? So I am really getting prostrated and annoyed, this kind of RACIST HAS TO STOPPED. So I told her that I am not moving anywhere, and I even told her that if she wanted to call the security or police on me, by all means do so. I am not vandalizing or harming anyone, I am simply staying because I know that I AM RIGHT. So finally she went inside ( maybe called her manager again ) and when she came back , she SCAN the bar CODE on my receipt from my email and start processing my refund. Alleluia !!! she can process my refund without my original receipt . So before going further from the store I check my online CC transactions if my refund of worth $500 something are in the system, I am pretty sure I saw it there, but when I look back again at my CC transactions just now 11:45pm the amount disappeared, I don’t see that refund amount from PANDORA . I will wait a day or two and I will check again . SO PLEASE BE CAREFUL WHEN PURCHASING AT PANDORA FAIRVIEW POINT CLAIRE .