Placed an order with this company 4/26/2024, for a cleaning kit and 2 of their clear pave clip charms. Package arrived 5/2/2024. They sent the cleaning kit but decided to keep the two pave charms and now are refusing to send a replacement or refund my money. I was told they are going to file a claim with UPS. no mention of making it right with me so basically i’m screwed. Be VERY careful about dealing with this company.