My partner and daughters absolutely love Pandora products and over the years we must have spent thousands on their items!........however...if you have a problem, (as we have recently with a faulty charm catch,) their head office customer service is absolutely shocking. It really has caused me to make a promise never to purchase another pandora product ever again. Itβs such a shame that they have become so big, they no longer care about their individual customers. ππ»ππ»