(350 word count) For the month of June 2020 there was a sale of 50% off. I ordered 5 items costing over $300 cnd. I tried to apply the 10% from "new customer" but it didn't at the time of order. However, their hotline was closed and there was less than 48h left of the sale. -The following day I called, they said once it was shipped to call. Plus they said that it was processed because it was on hold to verify the address but I didn't get any notification about any of this. -That didn't make sense so I called again to get someone else. They did apply it, only when I realized that they applied it to the cheapest item, i.e. $40 item instead of $100 item - if not the entire order ($30 discount and not $10) -Called again but they can't do anything since it's only "at the time of order". But was willing to give 20% for my next order. (I'm a guy getting this for my gf, so I won't order again from this experience already). Asked to speak to the manager, but wasn't in so they will contact me later. Got an email a minute before the hotline closes saying that "it was already applied". -Called again but this time the manager was in and "will apply the discount to the entire order" - but it will take 3-10 business days. -Called again to verify that it is legit and not just what I wanted to hear and they confirmed that's what is on file. -Still waiting on the discount but if i wait too long the anger will go away and people may not benefit from this - for those that read this, I read this but I wanted to give the benefit of the doubt and shame on me. -They spent $440 mil cnd (2018) in marketing but they have horrible customer service - couldn't find the customer acquisition cost, can't wait to see the them file chapter 11 bankruptcy as the charms was just a fade TLDR: called 4 times to get some progress