Delivery time not kept. Waited on all day. Given an amended time of two hours delay and was told to "rest assured " that I would be contacted when the van was 30 - 60 minutes away. Not contacted. Tried to 'chat' then told that my query would be answered within 24 hours! How is that a "chat"? Tracking page not working. Men eventually arrived. Didnt have a good understanding of English. Over 8 hours late. Didnt know that they were collecting the old bed. Didnt know that they were to assemble the new bed. 'Assembled' the bed. My friend and I then had to assemble it ourselves. Left mus on several steps of my stair carpet. Left forty hand prints on the bed. This was a delivery for Sealy to whom I shall be complaining.