“I have only given it one star because there is nothing lower. If you thing Evri and Hemies are bad, they arre superb cmpaired to this bunch of morons. A bag of dog food (for the second time) has been delivered to an address in Castleford, we live in Scotland. They are adament that it was handed to the person in the right address. Their incompetence knows no bounds. Why on earth does anyone use these, especially Amazon is beyond me.”
“It’s incredibly disappointing how unhelpful they are. Charging £25 for a slot yet being unable to tell you where you stand in the queue or offer any meaningful assistance only reinforces the impression that profit comes before customer service.”
“Ordered dog food from Amazon. They claimed that it was handed to the customer (me) on 30 December. No sign of it. I thought Hermes/Evri were bad but this takes the gold standard for incompetence and dishonesty.”
“This company were responsible for delivering a bed frame and a mattress from happy beds
but the delivery was awful , the worst we have ever had the delivery people broke a picture in our hallway by knocking it off for wall costing us £200 and when we contacted Panther they said they used third party deliveries they were completely unhelpful and don't seem to understand that buying is one thing but the delivery is everything we were not able to get compensation for the claim because they said they used a third party !and asked for a ridiculous amount of evidence even though they knew it had happened
will not use again”
“Shambolic company
Failed delivery after I took days holiday to wait for them. 2nd delivery was late in day and guys stood and looked at wall, haven’t a knock and said can’t install TV as it’s a plasterboard wall. We’re told it was an external wall behind the plasterboard and surely this is normal. Said no and left. Clearly not qualified in anyway.
No apology or solution.”
“Delivery due today they called when I answered they hung up tried calling back after a long wait they answered saying they would be about 30 minutes several hours later no Delivery, driver turned off phone and customer service a joke. Supposed to be delivered tomorrow now won't hold my breath. If not delivered I'll be contacting my bank to get a refund as they have had my money I want my order. Dodgy company, I would avoid.”
“Extremely frustrating company failed my delivery two days in a row, even though I have a Concierge who is there waiting to accept deliveries. Just because I didn’t answer my phone on the second day after already advising that that’s okay I even offered to go and meet the drivers with my van and collect my item as I had people coming to install it today they still refused. They wasn’t working with me. Would avoid like a plague.”
“We got Panther as a third party from Amazon to deliver a washing machine, they said they attempted to deliver and knocked/took photos. We heard no knocking and when we asked for proof of photos they said they couldn’t find it or the order number. Have told Amazon not to use them again”
“Terrible. Delivered a SilentNight bed and then refused to assemble it. The website literally says: “All beds are taken to the room of choice and assembled.”
Lazy, incompetent and rude.”
“Why isnt there an option for zero stars. Delivered an american fridge freezer, no trolley. Dragged through the house wrecking the wooden flooring.
Amateur operation, Who dont communicate . Cost me a new floor.
Joke of a company.”
“I ordered a package of a bed cabinet a chest of drawers and a wardrobe but they’ve lost the wardrobe keep ringing them and they never ring me back it’s a joke and the delivery driver hadn’t a clue I recommend don’t use this company”
