Would have been 4 stars but for the driver who flat refused to remove my old mattress from the front door because it "Wasn't on his list". Even when I showed him the email confirming I'd paid extra for disposal he wasn't interested and left. I hope he enjoyed driving through rush hour city traffic to come back and pick it up at 6pm after I phoned and told Panther what had happened. Up to then the service had been good. Plenty of communication and regular updates spoilt at the last minute by the human element. To be fair, the customer service team sorted it but the situation was very badly handled by the delivery driver.