Ordered a bed from Dunelm & selected delivery date when placing order. Heard from Panther a few days later & they had changed the delivery by a day, which we could accommodate, so that was OK. The day before delivery, we received a text & email from Panther, giving a 2 hour window for the delivery to take place. (11:30 to 13:30) When still no delivery by 16:00, I eventually managed to contact Panther via their online chat facility, only to be told that they do not deliver to my postcode & the delivery window I was given was for them to deliver it to a 3rd party courier, who would then contact me in 3-5 days to arrange a suitable delivery date! The person I contacted did not know who the 3rd party courier would be. The next day, while an hour away from our house, we received a call from a local-ish courier (based 40 miles away), asking where he could leave the boxes, as he was at our house. Luckily, we have a small shed in the garden, which was open & he could leave the boxes there. I mentioned that Panther said that we would be contacted prior to delivery & he said that Panther had not told them any of this & that they were a nightmare to deal with.