Been waiting for a a deliver from this company via Sociology for a month which is a spare part for my my sofa bed which has already has broken since May).The item has gone to the wrong depot and this company seem incompetent to know how get it transferred to the correct one. After 2 weeks it is still in the wrong depot and they are STILL chasing it. I have just had a conversation with Naz who appeared to have no idea on the processes within the company including escalation for complaints. every question I asked, she put me on hold. I then said I will raise a compliant on trust pilot and she said 'no worries'. I found this inappropriate, immature and disrespectful!!