Disgraceful delivery company. We paid for the packaging to be removed and the new fridge freezer to be installed in the room of our choice. Drivers lied saying our old fridge was full and they couldn't take it away even though the food was bagged up on the garage floor. They stated they only had 10 minutes per drop so didn't have time to remove the packing and the new fridge doors so it'll go through the door, even though we paid samsung £120 for this service!! I personally removed the old fridge doors just so they would take the old one away! We had to bite the bullet and just get it put in the garage due to no help from the drivers and their refusal to remove the packing, doors and get it into the house. Then the worst thing was sending 2 slim lads to lift a 150kg fridge with no truck, straps or lifting equipment which resulted in the £2000 fridge getting dented where they dropped it. Samsung had to come and replace the doors!!! Im sure the HSE would be keen to see their lifting style. Upon complaining to Panther head office the book of excuses came out. The Samsung engineer said the Samsung distribution network are turning to other couriers after months of delays, damages and issues with Panther.