Panther, in their infinite 'white glove' wisdom, decided to organise the delivery of a new and collection of an old mattress for the first drop with a time slot of 07:00-09:00. Who in their right mind would be up, out of bed and bed stripped in time for 07:00. The time slot notification came after all communication channels were closed and nothing could be done. The phone call in advance came at 06:48, a ridiculous hour. Needless to say it wasn't answered as I was asleep still. Once here, the guys were not this so called 'white glove' experience either. No idea where they get this description from. They were dressed in their own casual clothes, one had both ear buds in listening to something other than the customer, the other was out of sight round the corner from my door. They spoke very little, but got the job done I suppose. This is my second recent experience of Panther, so far they are worse than Yodel, would actively avoid choosing a retailer that uses them if I am able to.