They arrived with my new mattress but they decided before we opened the door to our house it would not go upstairs. After discussing the problem with the delivery team who were adiment it would not go upstairs. They contacted there customer service and after a 15 minute conversation still would not agree to the mattress being delivered at this point I told customer service person it would go upstairs all they had to do is put on a slant.and it would go upstairs. Customer services said any damage to the property would be my responsibility. Finally they begrudgingly took the mattress upstairs. It only took 5 minutes. What I did not like was the conversation between the delivery team In a language I couldn't understand. Finally l suffered a spinal accident and use a zimmer frame to show them how to do there job.I will now not buy anything delivered by this company.