The delivery of our sofa was really bad on many levels. The delivery crew was unfriendly and at first refused to do the job they were paid for. We paid for assembly of the new sofa in the final location, for disposal of the old sofa and all rubbish. They didn't want to assemble the sofa and dispose of all rubbish and the old sofa. They said we didn't pay for those add-on services. We showed them proof. Then they said they didn't have the required tools with them. We insisted and somehow they did have the required tools after all and got to work. Instead of taking the old sofa apart, they tried to take it out in one piece and damaged our freshly painted walls. They also didn't remove all the rubbish and just left. When we complained to their customer service and handed over lots of photos, the invoice of the previous paint job from a few months earlier and a quote for the repairs, they said they only pay the £85 if we provide CCTV videos from the inside showing how the damage occurs. As if anybody would CCTV their whole flat. :-( Also customer support offers a WhatsApp contact for "quick replies" but it takes half a day at least to get a reply and that reply is usually no good. Choose a different company if you can and otherwise film everything.