The 2 men who delivered my new TV couldn’t have been more unhelpful. They were surly and the only words they spoke to me or each other was “ it’s not my job “. I ordered the plug & play feature, which clearly says on your email that up to 2 devices will be connected. They refused to connect my virgin box and not only that refused to help me move my previous tv off a low cabinet so it could be replaced by the new one . They both stood back and watched me struggle on my own . They were a really bad representation of your company & I hope for your sake they are just the bad apples.