Placed an order with The Sofa Shop for a new cinema sofa. Express delivery was supposed to be within 3 to 5 days. Delivery scheduled for Friday 1st March, time slot 1.30pm til 3.30pm. Booked the afternoon off to wait in. Online tracking had no updates at all. Received a text message at 3.20pm to say delivery cancelled. No explanation. Called Panther customer services to be told hadn't received the sofa. Contacted The Sofa Shop to be told the sofa had been damaged in the Panther warehouse..... New delivery arranged by The Sofa Shop for Tuesday 5th March. Received email from Panther to confirm this. Received a message from Panther 4th March to say the time slot was between 11.20am and 1.20pm. Tuesday 5th March 7.09am, sent a message from Panther to say failed delivery attempt. And a second email to say order cancelled. Had to wait to call customer services at 8am. On hold for over 20 minutes in the queue to get cut off when next in queue. Called again, further wait of 15 minutes, until connected to customer services. Explain messages received and asked what's going on, to be told that the Sofa hadn't arrived in time to be loaded onto the delivery vehicle (tracking showed it arrived the afternoon before), but they would see what they could do to get the sofa on to a back up vehicle. Then Called The Sofa Shop to get them to chase up what's happening, they contacted Panther and confirmed that my sofa was on a back up vehicle and driver would call an hour before delivery but couldn't tell me when that might be. So had to book the whole day off. Panther then sent a link for driver tracking. Followed the van from Swindon, to Luton, to South London, then down to Worthing, before I received a call from the driver at 7pm telling me he was approx 2 hours away. Waited until gone 9pm and received another call from driver as he couldn't find the house number and could I direct him. Gave instructions, and went outside of house to flag him down. Driver and his assistant spoke very little English to me and continued their conversations the whole time in there language. Explained the old sofa had to be removed first before the new one could be bought in. I'd already taken the cushions etc down to the door. They got the old sofa out. The new sofa was boxed, and they pulled it out from the van, rotating it top to bottom and putting onto the path outside the house. The drivers opened the box, and removed the sofa base twisting and turning the frame to get it out of the box. The back cushions etc were bought into the house, and then the bought the base in. Living room is on the first floor, so had to be carried upstairs. Gone 9.30pm now and drivers ask if I'm ok to assemble sofa. I said yes as long as the instructions were there. They said would be in the box with the electrical connections/controllers. They took pocture of sofa base in the living room. And then left the house to load the old sofa and the packaging that they had removed. I cant blame the driver and his assistant for the poor service from Panther, their lack of proper communication, multiple conflicting text and email messages, and a tracking system that doesn't update in real time (I know this because at 9pm, it still showed the driver as being in Worthing). If I make any future large purchases, I will enquire who the delivery company is, and if its Panther, I won't be placing an order.