I don't even want to give One Star!!! Fuming! I requested after 1pm which Panther Logistics totally IGNORED and now my family are without a refrigerator for 5 more days! Lesson learnt Panther. Your process should state that as a customer you HAVE to be available at anytime to accept delivery as you cannot support the customer. Even though your speel (while waiting on the phone for your customer service) states 'we appreciate your time is important to you'. Obviously that isn't true. Even though my Refrigerator is on the back of one of your wagons your guys can't return and drop off at 1pm. Why? I cannot recommend this company and I will be informing Samsung how your delivery process has let my family down.