Wow … what a shoddy company for delivery. New American fridge freezer - paid for delivery install and removal of old American fridge freezer direct from Samsung. 2 guys turned up early to be fair. Immediately started photographing our house/door and measuring with tape measure. Said they couldn’t get the new fridge in the house. I tried to explain that is was smaller than the old one and that got through the door. But was difficult as one spoke some broken English and the other none ! We took took the doors off the old fridge and they dragged it out the house leaving double tram line marks on my real wood floor for about 10 metres ! No apology and didn’t care ! Then we had numerous phone calls both the driver and myself with Samsung (who also didn’t care what was happening with something I bought direct from them - a written complaint to Samsung is to follow) Panther head office wanted me to accept liability for any damage to the fridge if they took the packaging off at the door to get it through. I only agreed if they undertook the moving of the fridge in a professional manner - which up to now I hadn’t seen. Had to get the fridge in the door otherwise I was fridge-less ! The delivery drivers were then going to dragged the unpackaged fridge over a concrete floor ! Which I duly stopped ! Fridge was finally delivered into the house and they left. The most stressful 2 hours of my life when I had paid for a delivery and install - what a joke. I certainly wouldn’t have let them install! One thing to note is when they arrived and first started getting agitated they said they were allocated a maximum of 20 minutes to delivery an American fridge freezer, install and remove the old one. Really ….. words fail me Come on Samsung they are damaging not only your customers property but also your reputation as I won’t be buying from Samsung again as I don’t want this shoddy, unprofessional and quite frankly extremely stressful delivery ever again !