Arranged a 2 man delivery and installation of my washing machine and disposal of the old one. Two people delivered machine but when it came to installing it the fitter!!/delivery man had a new small tool kit which he was unable to undo the fitting on the pipe with, told me they couldn’t complete the installation and would have to leave it until somebody came the next day. On top of that he told me this was the first washing machine he had installed. They put the washing machine in the garage and went off. I managed to get somebody I knew who was a plumber to come in and dismantle the offending fitting from the water pipe... he couldn’t believe they were unable to disconnect it.... then phoned Panther to get them back to complete the installation and disposal of my old machine. Back they came then told me they were unable to disconnect the other end of the pipe from my old machine. I then phoned a friend to come and help them but in the meantime they decided that they could disconnect the pipe. After cutting a bigger hole in my cupboard to enable fitting the machine, they connected it only to remember that they had left the transit bolts holding the drum still on. Out came the machine again and lucky my plumber friend was there as they didn’t have the spanner in their Mickey Mouse tool kit that they needed to get the Bolts off but he did. They just pushed the machine back in they space it was going in and took off. Later when I was going to do the drum clean, as stated in the instruction booklet, I discovered I had no water going to the machine and once that was turned on and started washing realised they hadn’t levelled it so it was jumping all over the place and had to get it sorted out myself. This man and boy that came we’re quite pleasant enough but were out of their depth and in reality were just delivery driver and assistant. If Panther are going to offer a service to install equipment please make sure you train your staff. Would not recommend.