Literally the WORST company for editing and proofreading! All they care about is easy money they can get from you. Worst customer service: endless lies, do not keep their promises, contradicting one another, give you NO cash back for huge mistakes they made, I have it ALL recorded and screenshot and it was sent to them. Lowest level of edit: 1. None of the editors changed a research projects name into capital letters! 2. Moreover, you fill up a form with your request and they IGNORE it. I demanded the most important thing for me- a UK editor and they sent it to a re-edit with an American one!! Without letting me know! 3. Those 2 did not read over the comments I asked for in the re-edit and just made a few cheap changes, so it will look like they had done something. The first re-edit literally edited over the first edits (meaning, the USA editor changed over what the UK editor changed) and that's it! How ridicules is that?! The company will not tell you, but even if you pay lots of money for proofing in short hours because you are in a rush (let's say 6 hours), and they did a lame editing or ask you some questions they want answers to (to shorten their work time) and you send it again- it can take 24 hours! Worst thing happened: look at the picture I added. After 4 MONTHS the Director of Customer Experience ignored me completely, he got the review in “SiteJabber” and wrote me the attached email. PaperTrue is trying to hide the negative reviews in the dirtiest ways. Moreover, he continued to ignore me 100% after I replied him 4 times asking for the invites needed for the two other review portals they use. I had to fight PaperTrue for over a month to get those invites. I will happily send you all emails and chats I had with them and you could see it yourself. omispt@gmail.com THIS IS A SHAME TO USE THEIR SERVICE! DO NOT DO IT!